Ticket price on ticket email

[Cowowo S.L]

Hi, I would like to know how to modify the tickets array that is sent to email template. I just want to add the price in the array to put in the new email’s layout.

Thanks

[Geoff B.]

Good evening and welcome back!

Thank you for reaching out to us.

I would love to help you with this topic.

Currently, your best bet would be to do a template customization.

Just to set expectations, as you might know, the scope of our support is mostly to get our customers started on the right track and to help them in case of issues. We unfortunately do not provide complete support for customization.

With that in mind, you might want to read our Themer’s guide to get a sense of how that works.
More specifically, you might be interested in the section about our email template.

As an alternative, you could also hire one of our recommended customizers to do the customization for you.

Best regards,

Geoff B.

[Cowowo S.L]

Ok, but I am not asking now for costumization. I’m just asking how to get the price variable into the array as there is the name, the client, the QR, etc.. I think that price must be in the same query of the other things and it would not to be difficult to tell me where can I find the file where this is done.
Otherwise, I’ve been looking how to make my own template in your knowledge page and I haven’t find it.
Can you share me the link please?

[Geoff B.]

Good evening,

Thank you for writing back.

First of all, I believe I might have miscommunicated what I meant, I apologize for that.

What I was trying to convey, is that anything that is not built-in is actually considered a customization on our end. As such, I will absolutely be happy to help you, but I just wanted to set expectations.

Also, I am not sure which e-commerce solution you are using alongside Event Tickets Plus (that will impact which part of the code you need to tweak). WooCommerce ? EDD ?

 

Without knowing that, depending on the answer, you could at least see exactly which file you need to copy to your WordPress theme or child theme to tweak it here: https://theeventscalendar.com/knowledgebase/themers-guide/#tickets

If you still can’t see it, would you mind provide=ing us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

That should allow me to help you find what you are looking for and get you started.

Best regards,

Geoff B.

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

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