[Jaime Marchwinski]

Sorry for the misunderstanding.

I just tried adding the functionality described in that feature request, and everything worked for me as expected.

I cannot guarantee compatibility with this snippet, however as a first step, you can try switching to a default WordPress theme, like ‘Twentyseventeen’ and see if the functionality works that way.

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Kate,

It looks like you do have an active license for Eventbrite Tickets under that account name.  Do you have access to the license key? You may also want to transfer to account to your email address to make things easier.

You should be able to update from the back-end of your site.

Let me know what you’re seeing there and we can troubleshoot further!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Val,

I was not able to view the system information for some reason.

Can you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Alexandra,

The records may not be appearing because you need to increase the Import Date Range Limit under Events Settings < Imports.

Let me know if that helps!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Darren,

I’m sorry to hear that we have not come to a resolution for this issue.  We did release an update recently, so please update and see if that helps things.

If you have any other questions on this issue, feel free to open up a new thread.

Since you marked this thread as Resolved, I am going to close this thread.

Have a great week!

[Jaime Marchwinski]

Hi Karen,

As a first step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

• A conflict with another plugin
• A conflict with your WordPress theme
• A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

• Make a backup of your database
• Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Thanks so much for reaching out again!

Would you mind sharing the solution that you are referring to?

You can also vote on this idea in our Feature Requests, as we tend to implement ideas based on customer feedback, so your input is greatly appreciated:

https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/31305556-add-true-subscribe-functionality-for-ical-google

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Paul,

Thanks so much for reaching out!

Unfortunately, I could reproduce the same issue on my end. I have logged a bug report for this so it can be addressed in one of our next maintenance releases of our plugins.

I will set this thread’s status as “Pending fix” and link it to the report. This way, we will notify you once a fix is released.

We apologize for the inconvenience and we appreciate your patience while we work on this.

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

 

[Jaime Marchwinski]

Hi Alexandre,

Thanks so much for reaching out!

Facebook recently announced a range of changes (https://newsroom.fb.com/news/2018/04/restricting-data-access/) to their APIs (the protocols we use to ‘speak’ to their servers and retrieve event information) which are having an affect on a number of our users.

We are currently figuring things out as they continue to evolve with the Facebook Privacy Policy. For now, the best places to check in on the status of our plugin’s access to Facebook are https://theeventscalendar.com/knowledgebase/ea-fb-privacy-policy/ and https://theeventscalendar.com/event-aggregator-status/.

Long story short, imports with Facebook are not currently working.  This loss of functionality is not just with our plugin, but with any plugin that uses Facebook imports and this is determined by Facebook itself.

With that being said, if you are still interested in a refund, you can fill out the refund form https://theeventscalendar.com/knowledgebase/refund-policy/.

We really would like to work with you on this. Would you be interested in a license for the remaining time for one of our other plugins instead of a refund?

Please let me know if you have any other questions!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Karen,

Thanks so much for reaching out!

In other words, are you looking to have users only select from already created venues?  If you’d also like to allow them the ability to create new venues, the functionality that you see is pretty much what can be done out of the box.

If you’d like to prevent users from adding new venues, you can try implementing the solutions provided in the following forum thread:

https://theeventscalendar.com/support/forums/topic/venue-selection/

Let me know if that helps!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Thomas,

Thanks so much for reaching out!

You can create events with CSV files.  Here are some examples of how to do that:

https://theeventscalendar.com/knowledgebase/csv-files-options-and-examples/

However recurring events are not currently supported by CSV.

You can also vote on this idea in our Feature Requests, as we tend to implement ideas based on customer feedback, so your input is greatly appreciated:

https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/8142342-add-a-recurring-event-option-to-csv-uploads

You may be able to achieve this functionality with the use of a third-party plugin like WP All Import, but I cannot make any guarantees.

Once you have recurring events on your site, you may want to take a look at our Performance Considerations article, so that everything runs optimally:

https://theeventscalendar.com/knowledgebase/performance-considerations/

Let me know if you have any other questions!

 

Thanks,

Jaime

 

[Jaime Marchwinski]

Hi Henrik,

Thanks so much for reaching out!

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi James,

Thanks so much for reaching out again here!

The meta value depends on what you want to add in there.

You can try something like $attendee_id in there and see if you get the results that you are looking for.

If this functionality is a requirement for your intended project, I’d suggest that a third-party developer would be the best way to make this feature happen on a short timeline. ? We maintain a list of developers who work with our plugins on our Knowledgebase here:

https://theeventscalendar.com/knowledgebase/find-a-customizer/

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Kate,

Thanks for providing me with that information.

As a next step, can you try updating your Eventbrite Tickets plugin to the most recent version and see if that resolves the issue?

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Glad to hear it, you are welcome back in our support forums any time!

Since this issue has been resolved, I am going to close this thread.

Have a great week!

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