[Jaime Marchwinski]

Hi Karen,

Thanks so much for reaching out!

As a first step, I’d recommend taking a look at your stylesheets and page templates and see if altering these settings helps you to achieve the results that you are looking for:

https://theeventscalendar.com/knowledgebase/stylesheets-and-page-templates/

Let me know if that helps!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Tyler,

Thanks so much for reaching out again!

The best way to add company information into your attendee page would be to add that as additional attendee information where you create/edit tickets.

It sounds like you are looking for an alternative option here.  And unfortunately, I don’t really have one here.

If this functionality is a requirement for your intended project, I’d suggest that a third-party developer would be the best way to make this feature happen on a short timeline. ? We maintain a list of developers who work with our plugins on our Knowledgebase here:

https://theeventscalendar.com/knowledgebase/find-a-customizer/

Let me know if you have any other questions!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Vincent,

I’m sorry to hear that did not work for you.

As a next step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

• A conflict with another plugin
• A conflict with your WordPress theme
• A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

• Make a backup of your database
• Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

 

[Jaime Marchwinski]

Hi Karen,

You don’t have to type “Create” in order to create a new venue.  You can just start typing and if a venue doesn’t appear that is similar, you can hit Enter and a blank form for a new venue will appear.

I do understand what you are looking for though.

After reviewing your request this essentially looks like a custom development task and so is outside of our stated scope of support.

With that being said, we’d love to help point you in the right direction.

I’d recommend starting off by taking a look at our Themer’s Guide, which can show you which templates can be edited and copied in order to attempt the results that you are looking for.

If you’d prefer not to tackle this customization on your own, we may be able to assist you further. We do need to prioritize support requests from other customers at this time but I’ll certainly flag this with the team and – although we can’t make any promises – if we have time and space to come back and help, we’ll be happy to do so.  Please let us know if you’d like to go this route so that you can be added to this queue.

In the meantime, if there is any more information you can share (including mocks) that will help us to better understand what you are seeking please do feel free to add them to this ticket.

If you urgently need help with this, however, you may instead wish to consider working with a suitably skilled developer or designer who can offer the additional level of support you require.

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Glad to hear it, you are welcome back in our support forums any time!

Since this issue has been resolved, I am going to close this thread.

Have a great weekend!

[Jaime Marchwinski]

You can also change the Map view search distance limit and Google maps default zoom level under Events Settings < General.

Let me know if that helps!

[Jaime Marchwinski]

Hi Susan,

Thanks for your response.

Can you try updating all of your Events Calendar related plugins and WooCommerce to their most recent versions and see if that helps?

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi James,

Thanks for sharing and glad to hear that you found a solution to your issue!

You are welcome back in our support forums any time!

Since this issue has been resolved, I am going to close this thread.

Have a great weekend!

[Jaime Marchwinski]

Hi Vincent,

For all future orders, additional fields should be available.  Can you try placing a test order to see if that functionality has returned?

I’d be happy to help you troubleshoot this issue, however if you are still interested in a refund, you can fill out the following form:

https://theeventscalendar.com/knowledgebase/refund-policy/

Let me know if you have any other questions!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Alexandra,

Yes, that means that the calendar will only import events up to three months in the future.

You can increase that or choose to not have a limit if you’d prefer.

Let me know if anything else comes up!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Val,

Can you try adding your plugins manually via FTP, as in the following tutorial?

https://theeventscalendar.com/knowledgebase/manual-updates/

Let me know if that helps!

 

Thanks,

Jaime

[Jaime Marchwinski]

Thanks for providing me with that information.

I am seeing some errors related to that code.  Just to let you know, we are limited by our Support Policy in how much we can help with customizations, but I will try to point you in the right direction.

I’d recommend starting off by updating your PHP version to at least 5.6, as recommend here:

https://theeventscalendar.com/php-version-requirement-changes/

Let me know if that helps!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Thomas,

Unfortunately I don’t believe you can get recurring events in that way, however it is possible for you to check things out for yourself.

Please also note that support for customizations is limited as stated in our support policy.

If this functionality is a requirement for your intended project, I’d suggest that a third-party developer would be the best way to make this feature happen on a short timeline. ? We maintain a list of developers who work with our plugins on our Knowledgebase here:

https://theeventscalendar.com/knowledgebase/find-a-customizer/

Let me know if you have any other questions!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Karen,

It looks like functionality for venues has been restored to the default:

What are you hoping to see there instead?

You can also merge duplicate venues under Events Settings < General.

Let me know if you have any other questions!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Alexandre,

We are hoping to restore functionality for Facebook imports eventually however I cannot provide a timeline for if and when this will happen.

Let me know your thoughts!

 

Thanks,

Jaime

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