[Jaime Marchwinski]

Hi Karen,

Okay, I see what you mean.

The reason for this is so that you have the option to alter those fields on your own, so they do not carry over to the venue itself.

Enabling single geography mode will remove the fields, but will not populate them.

Does that make sense?

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Christopher,

Thanks so much for reaching out!

I’m not seeing Events Calendar PRO on your plugins list in your system information.  What version are you using?

I’m not able to replicate the behavior that you are describing using the most recent versions of our plugins.

With that being said, as a first step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

• A conflict with another plugin
• A conflict with your WordPress theme
• A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

• Make a backup of your database
• Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Ambroise,

Thanks so much for reaching out here!

As you know, this is a known issue that we are currently working on.  I have added this thread to the bug report, so that you will be notified when a fix has become available.

Please let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Melody,

Thanks so much for reaching out!

As a first step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

• A conflict with another plugin
• A conflict with your WordPress theme
• A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

• Make a backup of your database
• Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Nuno,

Thanks so much for reaching out!

I’m sorry to hear you are experiencing this problem.

Unfortunately, I could reproduce the same issue on my end. I have logged a bug report for this so it can be addressed in one of our next maintenance releases of our plugins.

I will set this thread’s status as “Pending fix” and link it to the report. This way, we will notify you once a fix is released.

We apologize for the inconvenience and we appreciate your patience while we work on this.

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Karen,

I’m sorry to hear that did not work for you.

Just to confirm, are you referring to default content not sticking when using the Community Events form?

If so, this may be a bug, and I’d like to investigate further.

Let me know!

 

Thanks,

Jaime

[Jaime Marchwinski]

Okay sounds good, keep me posted!

[Jaime Marchwinski]

Hi Brandon,

Okay, I was finally able to replicate the issue.  It seemed that the login worked a few times, and then it stopped working and I got error messages and could not log in.

It is possible that the WordPress login file is corrupted.  Can you try following the steps provided in the following blog post and see if that helps?

https://www.elegantthemes.com/blog/resources/common-wordpress-login-issues-and-their-solutions

Let me know if that helps!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Alexandra,

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Also, can you point me to which URL you are using to import your Google Calendar events?  I’d like to test out if this scenario is working on my end.

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Karen,

Okay, sounds good.

As far as this other issue goes, are you referring to default content not sticking when using the Community Events form?

If so, you may want to try to implement the suggestion outlined in the following forum thread:

https://theeventscalendar.com/support/forums/topic/disable-country/

Let me know if that helps!

 

Thanks,

Jaime

[Jaime Marchwinski]

Glad we could help, you are welcome back in our support forums any time!

Since you marked this thread as Resolved, I am going to close this thread.

Have a great week!

[Jaime Marchwinski]

Okay sounds good, you are welcome back in our support forums any time!

Since you marked this thread as Resolved, I am going to close this thread.

Have a great week!

[Jaime Marchwinski]

Hi Rob,

Thanks so much for reaching out!

I went ahead and swapped your Events Calendar PRO license for an Event Tickets Plus license.

Let me know if you have any other questions!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Alexandra,

“Do not limit” is typically not recommended if you have a lot of events, as it may slow down your site.

As far as how long the initial import will take, it does depend on a number of factors, including the number of events that are being imported.

Let me know if anything else comes up!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Brian,

Thanks so much for reaching out!

Can you take a screenshot of what you see when you try to publish an event?

In the meantime, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

• A conflict with another plugin
• A conflict with your WordPress theme
• A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

• Make a backup of your database
• Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

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