Community Events Ticket error message

[Valrie]

Hiya

The following error message is currently being displayed on my dashboard: “To begin using The Events Calendar: Community Events Tickets, please install and activate the latest versions of Event Tickets, Event Tickets Plus, The Events Calendar, Community Events, and WooCommerce.”

I have tried disabling all other none Event Calendar plugins and switching to the Twenty Seventeen theme, however it is still present. Could you please let me know how I can fix this issue please.

Thanks
Val

[Jaime Marchwinski]

Hi Val,

Thanks so much for reaching out!

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

In the meantime, can you check that all of your licenses are in the correct slots, under Events Settings < Licenses.  Either way, can you click Save Changes there.

Let me know if that helps!

 

Thanks,

Jaime

[Valrie]

Hi

I have made the system info available by ticking the checkbox rather than sending in a message. I have also double checked and the licence codes are in the correct places (see attached). I have also carried out all the most recent updates and the message is still there. Also the option to add the Community Ticket licence code still isn’t there.

Any help would be appreciated.
Thanks, Val
aggaroo.com

[Valrie]

sorry here’s the image.

[Jaime Marchwinski]

Hi Val,

I was not able to view the system information for some reason.

Can you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Valrie]

This reply is private.

[Jaime Marchwinski]

Hi Val,

Can you try adding your plugins manually via FTP, as in the following tutorial?

https://theeventscalendar.com/knowledgebase/manual-updates/

Let me know if that helps!

 

Thanks,

Jaime

[Valrie]

Hi Jaime

That’s fixed it.

Thanks for you help!
Val 🙂

[Jaime Marchwinski]

Glad we could help, you are welcome back in our support forums any time!

Since you marked this thread as Resolved, I am going to close this thread.

Have a great week!

[Author]

Posts