Help Desk

Dynamic filtering by additionnal fields do not work if the field contains spaces

  • Posts: 1 Topics: 2
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    Hi there,

    We have some additionnal fields that can be filtered using the filter bar. When a user does so, the plugin fails to load matching results and instead displays that “There were no results found.” This happens despite the fact that there are actually some matching events, which appear if the page is reloaded.

    After investigation, it appears that the issue only happens when a space is present in the filtered value. It seems that the javascript part of the plugin somehow fails to handle this space.

    For now we are fixing the issue by editing directly the plugin (in the serialize function of tribe-events.js), which we would like to avoid. Any idea when a fix will be made? Would be much appreciated as this is quite an annoying issue for the user.

    Thank you,

    Ambroise

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    Reporting the same issue as: https://theeventscalendar.com/support/forums/topic/additional-field-not-filtering-when-added-as-a-filter/

    Posts: 5926
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    Hi Ambroise,

    Thanks so much for reaching out here!

    As you know, this is a known issue that we are currently working on.  I have added this thread to the bug report, so that you will be notified when a fix has become available.

    Please let me know if you have any other questions in the meantime!

     

    Thanks,

    Jaime

    Posts: 6240 Topics: 17
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    Hi Ambroise!

    Just wanted to share with you that a new release of out plugins is out, including a fix for this issue 🙂

    Find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-29-july-2018/

    We apologize for the delay and appreciate your patience while we worked on this.

    As always, we suggest to setup a dev/staging site so you can make all plugin updates without disrupting the live site. Please update the plugins and let us know if the fix works for your site.

    Best,
    Victor

    Posts: 65
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    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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