Attendee information is not being saved

[Vincent Allen]

If the additional fields are not available I would like a refund. The features that are working now are all free.

[Jaime Marchwinski]

Hi Vincent,

For all future orders, additional fields should be available.  Can you try placing a test order to see if that functionality has returned?

I’d be happy to help you troubleshoot this issue, however if you are still interested in a refund, you can fill out the following form:

https://theeventscalendar.com/knowledgebase/refund-policy/

Let me know if you have any other questions!

 

Thanks,

Jaime

[Vincent Allen]

The test did not work. Same results. The paypal order is seen but no attendee info.

I’d like to keep the plugin as long as it starts working.

[Jaime Marchwinski]

Hi Vincent,

I’m sorry to hear that did not work for you.

As a next step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

• A conflict with another plugin
• A conflict with your WordPress theme
• A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

• Make a backup of your database
• Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

 

[Vincent Allen]

I am going to wait until after our event to do this. Please keep the ticket open. I will report back in about a week.

Thanks

[Jaime Marchwinski]

Okay sounds good, keep me posted!

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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