search near location not working

[asag]

Hello,

I have the same issue of “search near location not working” on some events.
I followed your suggestion by checking and saving ” use latitude and longitude”.
I did not fix the issue.

Thank you.
Regards

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PLEASE LEAVE FOR SUPPORT
Reporting the same issue as: https://theeventscalendar.com/support/forums/topic/search-near-location-not-working/

[Jaime Marchwinski]

Thanks so much for reaching out!

I’m sorry to hear that did not resolve your issue.

As a first step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

• A conflict with another plugin
• A conflict with your WordPress theme
• A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

• Make a backup of your database
• Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[asag]

Hello,

I switched to twenty seventeen theme : no change
I deactivated the plugins : no change
No Events Calendar customization template and Events Calendar, Events Calendar Pro and Community Events are updated.

Still some locations search that don’t work.

Thanks.

Regards.

06 44 67 10 61

[Jaime Marchwinski]

Thanks for running through that testing here as well.

Would you mind providing me with an example of a location search that you are trying that is not working?

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[asag]

Hello,

Seems to be fixed since the new Events Calendar 4.6.19 and 4.4.28 pro versions.

Thanks.

Regards.

[Jaime Marchwinski]

Glad to hear it, you are welcome back in our support forums any time!

Since this issue has been resolved, I am going to close this thread.

Have a great weekend!

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