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Hi Darren,
Sorry, I still can’t recreate the issue! Let me know how further testing and debugging goes, and let me know if you have any other questions in the meantime!
Thanks,
Jaime
Hi Kate,
Thanks so much for reaching out!
As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?
https://theeventscalendar.com/knowledgebase/sharing-sys-info/
Let me know if you have any other questions in the meantime!
Thanks,
Jaime
Thanks so much for reaching out!
As a first step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:- A conflict with another plugin
- A conflict with your WordPress theme
- A template customization for the Events Calendar that requires updating
When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.
A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.
The next step would be to go through our testing for conflicts procedure and let us know what you find out.
Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.
But, before you do that, there are 2 things I would advise:
- Make a backup of your database
- Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)
Let me know how that goes!
Thanks,
Jaime
Hi James,
Thanks so much for reaching out!
Unfortunately, I’m not able to set the ticket capacity to Unlimited upon importing via CSV.
I have logged a bug report for this so it can be addressed in one of our next maintenance releases of our plugins.
I will set this thread’s status as pending fix and link it to the report. This way, we will notify you once a fix is released.
In the meantime, the only workaround I’ve found so far is using -1 and then manually editing the ticket after import and set it to unlimited capacity.
We apologize for the inconvenience and we appreciate your patience while we work on this.
Unfortunately, your other request is not available either.
You can add this idea to our Feature Requests, as we tend to implement ideas based on customer feedback, so your input is greatly appreciated:
https://tribe.uservoice.com/forums/195723-feature-ideas
Let me know if you have any other questions in the meantime!
Thanks,
Jaime
Glad to hear it, you are welcome back in our support forums any time!
Since you marked this thread as Resolved, I am going to close this thread.
Have a great week!
Glad you were able to figure things out, you are welcome back in our support forums any time!
Since you marked this thread as Resolved, I am going to close this thread.
Have a great week!
Hi Darren,
Unfortunately I’m not able to replicate the issue that you are describing. I visited this page: https://www.wsxenterprise.co.uk/event/instagram-for-business-strategy-tips-tricks-for-driving-sales/ and reload the page, and don’t see any different results. Am I missing something here?
I also imported the event from that page onto my test site, and everything seemed to work as expected.
Let me know if there is something else I should try and if you find anything in the debug log!
Thanks,
Jaime
Hi Vincent,
The additional fields may not be available through PayPal. Are you seeing the default attendee information appear? Can you take a screenshot of what you are seeing?
Let me know if you have any other questions!
Thanks,
Jaime
Hi Lin,
Okay sounds good. Let me know how that goes and if you have any other questions on this topic!
Thanks,
Jaime
Hi Eric,
No, you do not need Event Aggregator in order for Eventbrite Tickets to work. We have done away with the Legacy Import and you can find your Eventbrite import tool under Events Settings < Imports.
Let me know if you have any other questions in the meantime!
Thanks,
Jaime
Glad we could help, you are welcome back in our support forums any time!
Since you marked this thread as Resolved, I am going to close this thread.
Have a great week!
Glad to hear it, you are welcome back in our support forums any time!
Since you marked this thread as Resolved, I am going to close this thread.
Have a great week!
You can try to log in to your PayPal account and view the submitted payments there. However, I cannot guarantee that the information will appear on your attendee screen.
Let me know if you have any other questions!
Thanks,
Jaime
Hi Simone,
That is correct, if you are within the 30-day window, you are welcome to a full refund.
In order to see further functionality, you will have to purchase the plugins.
Let me know if you have any other questions!
Thanks,
Jaime
Hi Lin,
Thanks so much for reaching out!
I’m sorry to hear that you’re having issue since enabling our plugin. We’d love to help you troubleshoot this, if you’re interested.
As a first step, please have a look at our Performance Considerations and see if there is anything you can adjust in order to help your site run better:
https://theeventscalendar.com/knowledgebase/performance-considerations/
After that, you may be interested in caching, so take a look at this article: https://theeventscalendar.com/knowledgebase/caching-basics/
In addition, you can check out some of the solutions provided in this forum post:
https://theeventscalendar.com/support/forums/topic/decreasing-loading-time-for-big-amount-of-events/
I would also recommend looking into some of the plugins in this blog post, as they may be able to help you pinpoint where site slowness may be occurring:
https://theeventscalendar.com/favorite-developer-plugins/
Let me know how it goes and if you need any further assistance on this topic!
Thanks,
Jaime
