Event Tickets not saving when added to New Event listing

[zanart]

I have attached a screenshot of what the ticket section looked like up until it began to work again (it was not as of last night) Also here is the final response I received from the very responsive WordPress support team:

“Unfortunately, we don’t have a way to enable WP_DEBUG and WP_DEBUG_LOG and share the results with you. Could you, please, ask them if there is any plugin that you could install to troubleshoot this issue? You can let them know that we don’t provide FTP access so you can’t enable WP_DEBUG and WP_DEBUG_LOG.
I checked the general log that we have for each site and I couldn’t find any error that could help to identify the issue with this plugin.”

Now what??

[Jaime Marchwinski]

Hi Suzan,

Thanks for providing me with all of that information.  I understand now that you are using wordpress.com which can be an entirely different situation.  Most of our users use .org, so this may be different territory.

In any case, I haven’t yet been able to replicate this issue.  I do have a few more questions:

• You mentioned that the ticket section was empty before.  In other words, did you populate the information and then it remained empty?
• Does it automatically populate at some point in the future?
• Is it always the same amount of time later that it works?

In the meantime, you can try installing and activating a third-party debug plugin like Debug Bar.

Let me know how that goes!

 

Thanks,

Jaime

[zanart]

Good morn! You’re welcome and thank you 🙂

In answer to your questions – same as mentioned in earlier parts of the
thread but happy to clarify :
1. Yes populated, saved and then it remained empty
2. So far automatically populates in future (it worked properly before the
last update)
3. Does not work aftert same amount of time. No rhyme or reason that I can
determine – can be 2 hrs – 36 hrs on events that were created within a
couple of hours of each other…this situation occurred for all of the
events on my May calendar

Additionally on the most recent test of the June event, although the ticket
info eventually populated, the cost in the details section and cost under
the title have not populated on the website (after updating again after
the tickets populated as they did on the other events). Not sure if this is
also part of the time thing so will continue to update and see if they show
up.

Appreciate the plug-in suggestion, but definitely no time today or likely
tomorrow so please don’t wait on the info. I can answer any other
questions you may have when time allows in between classes though, so
please don’t hesitate to ask while you continue to work on this. Thanks!

[Jaime Marchwinski]

Hi Suzan,

Unfortunately, I could reproduce the same issue on my end. I have logged a bug report for this so it can be addressed in one of our next maintenance releases of our plugins.

I will set this thread’s status as “Pending fix” and link it to the report. This way, we will notify you once a fix is released.

We apologize for the inconvenience and we appreciate your patience while we work on this.

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[zanart]

Thank you Jaime – I appreciate you letting me know – at least now I can put it in your hands so there is relief in that regard. Hope it is corrected soon!

[Jaime Marchwinski]

Thanks for your understanding!  We’ll let you know when a fix for this issue has been released!

[Victor]

Hi Suzan!

Just wanted to share with you that a new release of our plugins is out, including a fix for this issue 🙂

Find out more about this release → https://theeventscalendar.com/maintenance-release-week-17-june-2018/

We apologize for the delay and appreciate your patience while we worked on this.

Please update the plugins and let us know if the fix works for your site.

Best,
Victor

[zanart]

Excellent! It appears to be working beautifully – Yay! Thank you ?

[Jaime Marchwinski]

Glad to hear it, you are welcome back in our support forums any time!

Since you marked this thread as Resolved, I am going to close this thread.

Have a great week!

[Author]

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