Currently migrating Eventbrite events to ensure proper data is displayed

[Darren Cope]

Hi Jaime,

The URL is correct, although I didn’t link the actual webpage where it is a problem – You have to change the .co.uk to .com – One of the issues I raised at top of the thread. You can change manually to .com or use the plugin for different locale.

All our events are completed as they always have been – Never been an issue before. The support call I referred to was just an example of the same issue I have. The call itself may be different, but if you click on the website that the call refers to, the Eventbrite plugin appears + disappears on the screen.

I have updated the plugins, cleared cache but no change – some events have Eventbrite, some don’t – I then F5 and the inverse occurs.

Here is a page where it comes and goes: https://www.wsxenterprise.co.uk/event/instagram-for-business-strategy-tips-tricks-for-driving-sales/.

I still have ‘Currently migrating Eventbrite events to ensure proper data is displayed when editing.’

I’ll start the de-bugging now and see what it shows.

Thanks,
Darren.

[Jaime Marchwinski]

Hi Darren,

Unfortunately I’m not able to replicate the issue that you are describing.  I visited this page: https://www.wsxenterprise.co.uk/event/instagram-for-business-strategy-tips-tricks-for-driving-sales/ and reload the page, and don’t see any different results.  Am I missing something here?

I also imported the event from that page onto my test site, and everything seemed to work as expected.

Let me know if there is something else I should try and if you find anything in the debug log!

 

Thanks,

Jaime

[Darren Cope]

It’s intermittent, so if you went along the events at the bottom of the linked event, it will start to mess up.

Press F5 a few times and see what happens – I can recreate on any PC/phone I try it on.

If not, no worries as I’m going to have to try something else.

Thanks,
Darren.

[Jaime Marchwinski]

Hi Darren,

Sorry, I still can’t recreate the issue!  Let me know how further testing and debugging goes, and let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Darren Cope]

I’ve tried again on my mobile phone and exact same issue – I can select an event at random (https://www.wsxenterprise.co.uk/event/gdpr-keeping-compliant-and-building-that-database-back-up-wimborne/) and no Eventbrite booking button.

I’m not sure what else I can tell you.

Let’s leave it there.

Thanks.

[Darren Cope]

Final Update…

I have other websites, so started from scratch on this one:

https://www.aldershotenterprisecentre.co.uk/event/tea-on-the-lawn-2018/

Removed all apps/extensions from the Eventbrite account this website is linked to. Disconnected Events Calendar Eventbrite plugin. Reconnected.

Performed single URL import – stuck in a login loop for 5 attempts. Then connected. I could then pull down the 1 event that is live and it updated.

Went to the event (link above) – No Eventbrite ticket – Press F5 few times, Eventbrite ticket appears.

The thing I’m finding frustrating is that other calls are appearing in this thread with a title that appears to report a similar problem – They are private, so not sure if they are resolved? There was also another update for this plugin – are there some issues that are being worked on? I can keep trying to break my website by disabling plugins/themes, but it has worked seamlessly before this update.

Anyway, if there is any light you can shed, brilliant – If not, thanks for your efforts and I’ll check back to see if others find a fix.

Kind Regards,

Darren.

[Darren Cope]

I’ll close it now – feels like I’m hogging the forum.

[Jaime Marchwinski]

Hi Darren,

I’m sorry to hear that we have not come to a resolution for this issue.  We did release an update recently, so please update and see if that helps things.

If you have any other questions on this issue, feel free to open up a new thread.

Since you marked this thread as Resolved, I am going to close this thread.

Have a great week!

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