[Jaime Marchwinski]

Hi Erica,

Thanks so much for reaching out!

These types of emails are not available out of the box, however you can try to implement a solution using a third-party plugin.  You can try a plugin like this one, which will email users when new posts are created.

Let me know how it goes and if you have any other questions!

 

Thanks,

Jaime

[Jaime Marchwinski]

Thanks so much for reaching out and for your interest in our products!

With Event Aggregator, you can choose to import each calendar using its unique URL through Google Calendar.  You can find more information about how to do that here:

https://support.google.com/calendar/answer/37111?hl=en

You can set a default category for events upon import if you desire.  See here for more information about import settings:

https://theeventscalendar.com/knowledgebase/event-aggregator-import-settings/

I hope this helps!  Please let me know if you need any further clarification!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Annie,

Thanks so much for reaching out!

I’m sorry that the cost slider isn’t working the way you’d expect it to on mobile.  As I think you’ve discovered, this does work if you touch part of the slider, although it may not be as accurate as you’d like.

In that case, I’d recommend trying to switch to a default WordPress theme, like ‘Twentyseventeen’ and test if the issue still occurs.  Alternatively, you could try switching to the “Checkbox” option and removing the slider.

Let me know how it goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Joanna,

Thanks so much for reaching out!

I’m sorry to hear that you are still experiencing this issue on your site!

Would you mind providing me with some more information about when duplicates are created?  Does this happen when you create events in the admin or when you import events?

In the meantime, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Jen,

Thanks so much for reaching out!

As a first troubleshooting step, would you mind providing me with the Facebook URL that you are trying to import, so that I can run some tests on my end?

Let me know if anything else comes up in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Ezekial,

Thanks so much for reaching out!

Unfortunately there isn’t a way to do what you are describing out of the box.  If you’d like to attempt this project on your own, I’d recommend taking a look at our Themer’s Guide to start.

If this functionality is a requirement for your intended project, I’d suggest that a third-party developer would be the best way to make this feature happen on a short timeline. ? We maintain a list of developers who work with our plugins on our Knowledgebase here:

https://theeventscalendar.com/knowledgebase/find-a-customizer/

You can also add this idea to our Feature Requests, as we tend to implement ideas based on customer feedback, so your input is greatly appreciated:

https://tribe.uservoice.com/forums/195723-feature-ideas

Let me know how it goes and if you have any other questions along the way!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Brian,

Thanks so much for reaching out!

As a first step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Natalie,

Thanks so much for reaching out!

With Event Tickets Plus, you can add additional Attendee Information and create additional ticket fieldsets from the Edit Event page or wherever you have tickets enabled.  You can also add Ticket Fieldsets that will apply to all tickets, or just ones that are specific to one event/ticket.

In order to display these fieldsets, you can go to Attendee Information in your Edit Event page.

I hope this helps to answer your question, please let me know if you need any further clarification!

 

Thanks,

Jaime

[Jaime Marchwinski]

Great, let me know how it goes!

[Jaime Marchwinski]

Hi Sami,

Thanks for providing me with your theme.  I was unable to reproduce the issue on my test site, however I did see some error messages related to the theme.

As a workaround, you may be able to resolve the layout issue with some CSS.  You can start off by adding something like this to your theme’s stylesheet or WordPress Customizer:

div#dt-main-menu {
float:left;
}

You may have to additionally add some padding, depending on the results that you are looking for.

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Ivan,

Thanks so much for providing me with all of this information!

As far as this URL goes (webcal://www.facebook.com/ical/u.php?uid=118506&key=AQB21ZVkzlsMMkKc), I was unable to reproduce the error that you are seeing and was able to import the feed as expected.

In that case, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Also, can you try changing your Month View Events per day to a positive number (like 2 or 3).  You can find this under Events Settings < Display.

After doing so, you may also want to flush your permalinks by going to Settings < Permalinks and Save Changes.

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Madeline,

Yes, you are correct.  In general, the only time where you can choose which events to import is when you are viewing the preview on your site before importing.  There is some variation depending on the source that you are importing from, and these variations are set by the source itself.

Please let me know if you need any further clarification!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Andre,

Thanks so much for providing me with that information.  Has the Location Search worked for you in the past?  Or have you always had issues with it?

Can you please enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to your issue (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).

In addition, since your site requires a log-in to view, I cannot see the issue in action.  In that case, can you see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Wendy,

I apologize for all of the extra work and inconvenience that this issue has caused you on your site. It seems that this is a known issue among users currently who are unable to update the plugin.

For now, to update your plugins I would recommend you to follow the steps suggested in the following article:

https://theeventscalendar.com/knowledgebase/manual-updates/

I’ve added the issue to our internal bug report and you will be contacted as soon as a solution is available.

Thank you for your patience and understanding and if you have any other questions in the meantime, please let me know!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Karen,

I apologize for the inconvenience that this issue has caused.  Your issue is specific to your site, and I personally am not seeing this issue as a trend among users.  Would you be willing to try a fresh WordPress install and seeing if the issue can be resolved that way?

Let me know!

 

Thanks,

Jaime

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