[Jaime Marchwinski]

Hi Dustin,

Thanks so much for reaching out!

I’m sorry to hear that you are experiencing this issue!

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

In addition, before moving forward with anything, I’d recommend creating a backup of your site, just in case.

Let me know if anything else comes up in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Dobie,

Thanks so much for reaching out!

The following article can provide you with some more information about how to add custom fields to the Organizer page:

https://theeventscalendar.com/knowledgebase/additional-fields-for-venues-and-organizers/

Let me know if that helps!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Phil,

Welcome and thanks so much for reaching out!

Currently, the only options for changing the slug within our plugin are the Events Slug and Single Event Slug located under Events Settings < General.

Changing the events permalink structure is not something possible without doing some custom coding.

And, as you will find in the following article it is a best practice to use “Post Name” option > https://theeventscalendar.com/knowledgebase/permalinks-best-practices/

If this functionality is a requirement for your intended project, I’d suggest that a third-party developer would be the best way to make this feature happen on a short timeline. ? We maintain a list of developers who work with our plugins on our Knowledgebase here:

https://theeventscalendar.com/knowledgebase/find-a-customizer/

If this is something that is really necessary for your site, you can try to incorporate a third-party plugin, like Custom Permalinks, though I cannot make any guarantees about compatibility.

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Thanks so much for reaching out!

Unfortunately we cannot log in to your site per our Support Policy, but I will do my best to assist you here.

Can you point me to the page where you are seeing the issue on your site?

In the meantime, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Thomas,

Just to confirm, you disconnected from wp-admin > Events > Settings > APIs tab ?

Let me know!

 

Thanks,

Jaime

[Jaime Marchwinski]

Glad we could help, you are welcome back in our support forums any time!

Since you marked the above as the correct answer, I am going to close this thread.

Have a great week!

[Jaime Marchwinski]

Hi Joanna,

Great, thanks for sharing that info with me!

As a next step, can you try updating all of your Events Calendar related plugins to their most recent versions and see if the same issue occurs?

If it does, can you provide me with the URL that you are trying to import, so that I can do some testing on my end?

Also, can you enable and check the Event Log under Events < Help to see if you see anything unusual? Right under that is your Event Aggregator Status. Can you take a screenshot of what you see there?

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Michael,

If you are interested in using the event ticket forms feature, you would need to purchase Event Tickets Plus in addition to Events Calendar PRO.

Let me know if you have any other questions.

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Nathan,

Thanks for providing me with that information.

Can you take a screenshot of what these events look like on the backend for me?  I’d like to try to replicate the scenario on my end and see what results I find.

It’s also worth noting that Event Tickets Plus does not currently support recurring events, which may be why you don’t see things working as smoothly as you’d like them to.

You can also vote on this idea in our Feature Requests, as we tend to implement ideas based on customer feedback, so your input is greatly appreciated:

https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/3685663-recurring-event-support-for-tickets

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Suzanne,

If you have Community Tickets, in addition to Community Events, you will have a section at the bottom of your submission form that allows users to add new RSVPs.

Let me know if this helps!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Adam,

Unfortunately, the only filters that are available for the Mini Calendar View were listed in the article that I linked you to.

You can try combining the Mini Calendar and Event List shortcodes in order to display all of the information that you’d like.

You can also try customizing our templates yourself.  Our Themer’s Guide is a great starting point to show you which templates you can copy and edit.

If this functionality is a requirement for your intended project, I’d suggest that a third-party developer would be the best way to make this feature happen on a short timeline. ? We maintain a list of developers who work with our plugins on our Knowledgebase here:

https://theeventscalendar.com/knowledgebase/find-a-customizer/

You can also add this idea to our Feature Requests, as we tend to implement ideas based on customer feedback, so your input is greatly appreciated:

https://tribe.uservoice.com/forums/195723-feature-ideas

Let me know how it goes and if you have any other questions on this topic!

 

Thanks,

Jaime

 

[Jaime Marchwinski]

Glad we could help, you are welcome back in our support forums any time!

Since this issue has been resolved, I am going to close this thread.

Have a great week!

[Jaime Marchwinski]

Hi Jon,

Glad to help!  Our products are highly customizable.  We usually point our users to our Themer’s Guide, which basically can walk you through how to customize our plugins to suit your needs, and help you navigate the correct template to edit:

https://theeventscalendar.com/knowledgebase/themers-guide/

Let me know if you have any other questions!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Laura,

Thanks so much for reaching out!

Just to let you know, we are limited by our Support Policy in how much we can help with customizations, but I will try to point you in the right direction.

As a first step, you may want to take a look at your stylesheets and page templates that you have set up, as those can dictate how much of the styling is pulled from your theme:

https://theeventscalendar.com/knowledgebase/stylesheets-and-page-templates/

Secondly, you may want to take a look at our Themer’s Guide, which can help you with modifying our templates.  You will probably just need to modify the stylesheet in this case, but you may also want to take a look at the single-event.php template.

If this functionality is a requirement for your intended project, I’d suggest that a third-party developer would be the best way to make this feature happen on a short timeline. ? We maintain a list of developers who work with our plugins on our Knowledgebase here:

https://theeventscalendar.com/knowledgebase/find-a-customizer/

Let me know if you have further questions along the way!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi April,

Thanks so much for reaching out!

I’m sorry that you are experiencing this issue on your site!

Can you provide me with the URL that you are trying to import, so that I can do some testing on my end?

Also, can you enable and check the Event Log under Events < Help to see if you see anything unusual? Right under that is your Event Aggregator Status. Can you take a screenshot of what you see there?

Are you seeing this error if you go to the Facebook API?  If so, can you disconnect from there and reconnect?

Can you do the same with your Event Aggregator license?  Sometimes it just takes a bit to set up, so sometimes that can help.

Let me know how that goes!

 

Thanks,

Jaime

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