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Very Upset- Spent $180 to import 10 events & keeps saying bad license, Facebook

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    Very Upset- Spent $180 today to import 10 events & keeps saying bad license when I try and connect to Facebook. I will be switching my 10 clients away if we cannot fix fast.

    Click to connect to fb, this url comes up and then says Bad License

    Posts: 5926
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    Hi April,

    Thanks so much for reaching out!

    I’m sorry that you are experiencing this issue on your site!

    Can you provide me with the URL that you are trying to import, so that I can do some testing on my end?

    Also, can you enable and check the Event Log under Events < Help to see if you see anything unusual? Right under that is your Event Aggregator Status. Can you take a screenshot of what you see there?

    Are you seeing this error if you go to the Facebook API?  If so, can you disconnect from there and reconnect?

    Can you do the same with your Event Aggregator license?  Sometimes it just takes a bit to set up, so sometimes that can help.

    Let me know how that goes!




    Posts: 2 Topics: 2
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    It is connecting now, thank you!
    April Bryan:Owner, Synergy Elements Marketing
    Does your Brand Stand Out?Tell your Story, Craft your Brand, Engage your
    Audience.Branding & Digital Marketing:
    Ad Specialties/Packaging:

    Posts: 5926
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    Glad we could help, you are welcome back in our support forums any time!

    Since this issue has been resolved, I am going to close this thread.

    Have a great week!

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