Cliff

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Viewing 15 posts - 9,406 through 9,420 (of 10,686 total)
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  • in reply to: How can I add a new country? #1093102
    Cliff
    Member

    Hi.

    I can tell you that this is easily accomplished via our PRO upgrade!

    If you have any follow-up questions to this response, please know that you posted in our Pre-Sales forum from a user account that doesn’t have any purchases associated with it, and we don’t answer support questions for Events core/free or PRO add-on in the Pre-Sales forum.

    If you made your purchase(s) through a different user account, please login to that account and then post in one of the paid forums.

    Thank you for your understanding and thank you for using our plugins.

    Last but not least, we have a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

    in reply to: Will this work for me? #1093089
    Cliff
    Member

    Hi Maaike. Thanks for considering our plugin suite for your needs.

    It sounds like you’re looking for more of a booking calendar plugin, which our event calendar suite is not designed to be. We’ve received similar requests from other users in the past; it’s just not something we offer at this time.

    If you want to give it a try anyway, we do have a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

    If your teachers want to add their own events and you don’t want them to have wp-admin access, you could use Community Events. And if they want to set their pricing for their own events and you can make a commission off each ticket they sell, check out Community Tickets.

    Let me know if you have any follow-up questions.

    in reply to: Can't find addition attendees fields at checkout page #1093084
    Cliff
    Member

    Hi Ching or Chris…

    If I understand your question correctly, please reference https://theeventscalendar.com/knowledgebase/collecting-attendee-information/

    It may not be clear, but the attendee meta information to be requested is per ticket unless you save it as a field set. Then it becomes available to be used on other tickets.

    Please let me know if this clears things up for you.

    Thanks!

    in reply to: Fatal error on new updates of all TEC plugin #1093077
    Cliff
    Member

    Hi. Sorry you’re experiencing this.

    There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

    Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

    If it is, please follow our Testing for Conflicts Guide and see if that helps narrow down the cause of this.

    If it doesn’t, please share your System Information. That will give me a lot of extra information to help diagnose the problem.

    Let us know what you find out.

    Thanks.

    in reply to: I can't find my Attendees Information #1093074
    Cliff
    Member

    I’m glad to help, Danilo. Thanks for first trying to search. Sorry you didn’t find it on your own. We’re working to make the site more user-friendly.

    Anyway, I think this is what you’re looking for: https://theeventscalendar.com/knowledgebase/managing-your-orders-and-attendees/#attendee-list

    Please let me know if you have any follow-up questions. 🙂

    in reply to: My Ticket is not showing up using Events Tickets Plus #1093069
    Cliff
    Member

    I see you’ve purchased Event Tickets Plus, our paid add-on plugin that upgrades the functionality of our free Event Tickets plugin.

    Event Tickets Plus enables you to sell tickets via one of our supported eCommerce platforms. The free plugin only enables free RSVP-type tickets.

    You can view our roundup/comparison of all the eCommerce plugins ET+ supports.

    Our plugin uses your eCommerce plugin of choice, but your eCommerce plugin isn’t displayed for shopping pages. Please reference our Making Tickets KB article (screenshots are from an install using WooCommerce) for an idea how to create tickets for an event. Make sure you set proper quantity available, start date, and end date for each ticket.

    Site visitors would purchase tickets from each event’s single page/view (like at the link you shared) — if there is an RSVP to submit or ticket to purchase.

    I hope this info helps. If it doesn’t, please follow our Testing for Conflicts Guide and see if that helps narrow down the cause of this.

    If that doesn’t solve it for you, then please share your System Information to give me a lot of extra information to help diagnose the problem.

    Please let me know how it goes!

    in reply to: Outlook #1093064
    Cliff
    Member

    Hi. You posted in our Pre-Sales forum from a user account that doesn’t have any purchases associated with it.

    We don’t answer support questions for Events core/free or PRO add-on in the Pre-Sales forum.

    If you made your purchase(s) through a different user account, please login to that account and then post in one of the paid forums.

    Thank you for your understanding and thank you for using our plugins.

    ===

    Possibly helpful references:

    in reply to: Events > Settings doesn’t have a License Key tab #1093058
    Cliff
    Member

    Hi. Sorry you’re experiencing this.

    There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

    Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

    If it is, please follow our Testing for Conflicts Guide and see if that helps narrow down the cause of this.

    If it doesn’t, please share your System Information. That will give me a lot of extra information to help diagnose the problem.

    Let us know what you find out.

    Thanks.

    in reply to: Sell ticket through woocommerce option removed #1093057
    Cliff
    Member

    Hi. Sorry you’re experiencing this.

    There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

    Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

    If it is, please follow our Testing for Conflicts Guide and see if that helps narrow down the cause of this.

    If it doesn’t, please share your System Information. That will give me a lot of extra information to help diagnose the problem.

    Let us know what you find out.

    Thanks.

    in reply to: Calendar events out of order #1093050
    Cliff
    Member

    Ok, I understand. Please open a new thread if you need any more help in the future.

    Have a good one.

    in reply to: hide current event on #1093049
    Cliff
    Member

    Thanks for your understanding.

    Please consider adding your idea to our plugins’ UserVoice page.

    This allows others who are interested in that feature to easily voice their support. We frequently review suggestions there to find out which ones are popular, then we implement as many of them as we can.

    Once you post it, feel free to link to it from here in case anyone comes across this forum thread in the future.

    in reply to: _tribe_wooticket_attendee_optout is empty #1093044
    Cliff
    Member

    Paul, at this time, I don’t have any good help for you on that customization request, but our Themer’s Guide might be what you’re looking for regarding customizing emails.

    Please let me know how it goes for you.

    Thanks.

    in reply to: Running adverts in listings #1093022
    Cliff
    Member

    Hi. Here’s some information from one of our developers that’s hopefully helpful enough that you can get your customization in place!

    The methods that create the Ajax responses are overrides of Tribe__Events__Template_Factory::ajax_response() so in the case of Map View, it is Tribe__Events__Pro__Templates__Map::ajax_response()

    We also have a filter hook that can be used to modify the response data before it leaves the server: tribe_events_ajax_response
    (though it’s suspected that you’d want to do things earlier than that)

    Please let me know how things go. It’s a pretty neat use case. If you get a solution to share with others, feel free to post it here.

    in reply to: Filter Bar Conflict with "View As" Dropdown #1092787
    Cliff
    Member

    Thanks for that information. I see you’re on the latest versions of all our plugins, which is always good!

    However, I tried your Filter Bar settings (Vertical, Open) on my local testing site and couldn’t replicate the issue.

    Please follow our Testing for Conflicts Guide and see if that helps narrow down the cause of this (my guess is your theme is conflicting in some way, but it might be a plugin conflict instead).

    Let us know what you find out.

    Thanks.

    in reply to: Fatal Error – Something to do with recurring events? #1092698
    Cliff
    Member

    Yes, sir. That’s how we’ve found we’re best able to help each user — not losing focus on a thread and identifying commonalities among different users’ setups. Thanks for your understanding. 🙂

Viewing 15 posts - 9,406 through 9,420 (of 10,686 total)