[Cliff]

Hi Diane.

Thanks for your question. The http://wpshindig.com/events/ site is a customized version of the WordPress Twenty Twelve theme so the customizations aren’t available by default.

I’d suggest installing The Events Calendar (free), choosing your theme, and playing with it from there.

If you decide it’d be a good fit for you and you need some of the features in our add-ons, then you can purchase.

I’d also like to bring your attention to our refund policy, should you possibly need it.

Let me know your thoughts after you try out the free version. FYI: It’s required to be installed for all the add-ons to function too. 🙂

[Cliff]

That worked well. Thanks.

Ok, so I had one of our developers look at your permalink screenshots and they informed me the fix should be in the next maintenance release, which should be released soon.
<p class=”p1″><span class=”s1″>We’re in the final stages of preparing our next maintenance release so you should see this very soon, but I’m afraid we don’t generally offer up specific dates.</span></p>
Once you see the next version released and perform the update, please update this ticket to let me know if the issue is resolved.

[Cliff]

Glad you got it working. If you want to try different positions in the single event view, replace the snippet’s tribe_events_single_event_before_the_content with one of these:

• tribe_events_single_event_after_the_content
• tribe_events_single_event_before_the_meta
• tribe_events_single_event_after_the_meta

Please let me know which one you ended up choosing.

In regards to the separate “Sticky in Month View” issue, please create a separate ticket for that issue, and we’d be happy to assist.

Thanks!

[Cliff]

Excellent! Feel free to open a new ticket for any future issues. Have a great day!

[Cliff]

Thanks for trying to send the screenshots, but in both your previous replies the image src isn’t valid.

For example: http://www.rmhcsanantonio.org/?p=1044 is not an image file

Could you instead use a service like Jing or Cloud App or even Dropbox and try to share a view of your permalinks page again?

Thanks.

[Cliff]

Simon, you have 2 options:

1. Leave it as-is. The error/warning message only displays inside wp-admin.
2. Delete the page, delete the menu item, and add a custom menu link to yoursite.com/events (or whatever you set it to)

Let me know what you decide to do.

===

Kristy, would you mind opening up a new topic here about your issue? If you could please detail in your own words exactly what your problem is (instead of just linking here), that will go a long way toward helping you get this issue resolved as fast as possible. I hope you understand our reasoning here and do not mind this extra step, we have just found it serves our users best.

Additionally, please include your system information as a private reply (after you create the initial forum topic).

You can find the system info by going to WP Admin > Events > Settings, clicking on the “Help” tab, and scrolling down to the ‘System Information’ box. (Or by going to [yoursite]/wp-admin/edit.php?post_type=tribe_events&page=tribe-events-calendar&tab=help).

That will give me a lot of extra information to help diagnose the problem.

[Cliff]

Thanks, that info helped.

1)

Your home page is using The Events Calendar PRO’s widget to display the mini calendar on the home page.

2)

Your “events page” is technically located at http://www.rmhcsanantonio.org/index.php/events/, not your home page. (FYI: Your site has the index.php in the middle (i.e. PATHINFO permalinks) — see http://codex.wordpress.org/Using_Permalinks#PATHINFO:_.22Almost_Pretty.22 for more info.)

I have confirmed with our developers that version 3.12 has a bug with PATHINFO permalinks. It should be fixed in an upcoming release (no ETA available).

The issue is that when you view your main events calendar at http://www.rmhcsanantonio.org/index.php/events/ then click to a different month, like October 2015 (next month), the slash between “index.php” and “events” gets lost:

• `http://www.rmhcsanantonio.org/index.phpevents/2015-10/`
• `http://www.rmhcsanantonio.org/index.phpevents/2016-01/`

and therefore the calendar’s not “finding” your events.

In other words, http://www.rmhcsanantonio.org/index.php/events/2016-04/ DOES display your April 2016 event(s) but `http://www.rmhcsanantonio.org/index.phpevents/2016-04/` does not.

Could you please go to your WordPress Permalink settings and tell me what they’re set to (or just provide me a screenshot)?

Thank you.

 

[Cliff]

Howdy, Richard.

Welcome to our support forums and thanks for reaching out to us!

1)

The site you linked to uses the WooCommerce Tickets Add-On but all the ticket add-ons work similarly, as stated in the intro video at https://theeventscalendar.com/tickets/.

The “Attendees” link next to each event in the wp-admin list of Event posts (which is shown in the intro video) takes you to a page that shows the overall/summary information like total number of tickets sold.

The “Attendees” link also displays a table of each ticket for the event with the following information per ticket (as of the current version):

• Order #
• Order Status
• Purchaser name
• Purchaser email
• Ticket type
• Ticket #
• Security Code
• Check in

This data can be printed, emailed, and/or exported (i.e. reports).

2)

People who purchase tickets receive email confirmations but not PDF attachments.

We can see this is a feature many folks would like to have. In fact there is a request for this functionality on our UserVoice page – by the way you are welcome to up-vote this feature request there. There’s some conversation going on in the team about this feature, but it isn’t planned for any future release yet.

Please let me know if you have any follow-up questions. We’d love to have you as a customer!

[Cliff]

Hi Bill. Sorry to hear about the issues you’re experiencing.

Could you please tell me if this same behavior happens at your Events view page (e.g. yoursite.com/events)? For example, if you go to that page and click to the next month, does it list the 3 additional events in 2016?

Another thought is maybe they’re in Draft status. Are you able to view each Event single page when logged out (or logged in as a Subscriber)?

If neither of those two options help resolve your issue, please describe how you’re displaying the Events on your home page (e.g. shortcode or widget). Additionally, I’d appreciate links to your site’s home page, Events page, and the 3 single Events pages (or some screenshots if the site isn’t publicly available) to help me assist you to a solution.

I look forward to hearing back from you.

[Cliff]

David, thanks for joining the conversation.

I’ve got the same message on my site. I’m sorry, but your instructions are not clear to me. Do you mean I should delete the empty page I have titled “Events”?

Yes! Delete that empty /events page.

Once deleted, then visit yoursite.com/events and you should STILL see the calendar even though there’s not technically a WordPress page at that slug.

Let me know how it goes for you too.

[Cliff]

Hi Jean-Philippe. Thanks for your question. The Facebook Events Add-On imports Facebook events as WordPress Events. It does NOT publish WordPress Events to Facebook.

(By “WordPress Events”, I mean the event posts created by The Events Calendar.)

If you want to share your website’s events to Facebook, just post a link and Facebook should take care of the rest (displaying an image, event description, etc, depending on what information you added to your event).

I hope this information helps in your decision to use/purchase The Events Calendar and its valuable add-ons. Let me know if you have follow-up questions.

[Cliff]

Hi Simon. Are you seeing this message?

If this is your issue, you can just delete this WordPress page (assuming it’s unused).

The Events Calendar automatically “takes over” the slug it’s set to in the plugin’s settings. Since the plugin settings is set to display the calendar at the “events” slug, the message you’re seeing is just a helpful tip telling you that this page’s content will NOT be displayed.

You can either delete the page or go to the plugin’s settings and change it to something else, like “calendar”, in which case your PAGE will be at /events and the plugin will be displayed at /calendar

I’m curious to hear back once you decide which way to go.

[Cliff]

Hi Cindy.

Sure thing. You can hide the display of that link by adding this custom CSS to your child theme’s style.css file:

.tribe-events-list a.tribe-events-read-more { display: none; }

Please let me know if you need any further assistance (like if you don’t know what a child theme is) or if this solved it for you.

[Cliff]

Arsen, thanks for the additional information. If I understood you fully, you’re wanting the ticket header image that gets displayed in the email to also be displayed on the event page (as if it were a WordPress featured image).

That is not the default functionality — the email ticket header image does not display on the event page by default.

Here’s a snippet I created for you to add to your theme’s functions.php file (or in your own functionality plugin — please ask for help if you do not understand how-to add this code): https://gist.github.com/cliffordp/013e3e43a3f3bca9b7cc

Please let me know if this accomplishes what you wanted.

[Cliff]

I saw you marked my answer as “correct”. I’m stoked it solved your issue. I’m going to close this ticket. Feel free to open a new ticket if you have any other questions come up. Have a great day!

[Author]

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