Upload image for the ticket header

[Arsen]

Upload image for the ticket header is not showing 🙁

[Cliff]

Hi Arsen. Sorry to hear about your issue. I see you posted in the Community Events forum but it seems you are asking about WooCommerce Tickets so I moved this topic to that forum. Please let me know if this is inaccurate.

Firstly, could you please try to test for theme or plugin conflicts by following this guide? https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

If the issue remains unresolved, could you please send me a screenshot of one that is not displaying correctly and also tell me what you’re expecting from that screenshot? (a link would work great too)

[Arsen]

This reply is private.

[Cliff]

Arsen, thanks for the additional information. If I understood you fully, you’re wanting the ticket header image that gets displayed in the email to also be displayed on the event page (as if it were a WordPress featured image).

That is not the default functionality — the email ticket header image does not display on the event page by default.

Here’s a snippet I created for you to add to your theme’s functions.php file (or in your own functionality plugin — please ask for help if you do not understand how-to add this code): https://gist.github.com/cliffordp/013e3e43a3f3bca9b7cc

Please let me know if this accomplishes what you wanted.

[Arsen]

Yes, it did, but not above the ticket’s.

We have a problem with “Sticky in Month View” too.

Thank you,
Arsen

[Cliff]

Glad you got it working. If you want to try different positions in the single event view, replace the snippet’s tribe_events_single_event_before_the_content with one of these:

• tribe_events_single_event_after_the_content
• tribe_events_single_event_before_the_meta
• tribe_events_single_event_after_the_meta

Please let me know which one you ended up choosing.

In regards to the separate “Sticky in Month View” issue, please create a separate ticket for that issue, and we’d be happy to assist.

Thanks!

[Arsen]

Hello Cliff,

Thank you for snippet’s.
How do you set to be in the center?

Best,
Arsen

[Cliff]

Arsen, I’ve updated the snippet at https://gist.github.com/cliffordp/013e3e43a3f3bca9b7cc to wrap the image in a div that adds centering classes.

Let me know if this updated snippet rock and rolls for you!

P.S. I noticed quite a few console errors relating to Google Maps script being included multiple times on your site. We’ve seen conflicts when sites have these types of errors before so you might want to look into this further with your site developer.

[Arsen]

Hello Cliff,

Thanks for getting back to me so promptly. Now we lost the image.

Thank you,
Arsen

[Cliff]

Whoops. Sorry about that. I changed ‘echo’ to ‘return’.

The https://gist.github.com/cliffordp/013e3e43a3f3bca9b7cc snippet been fixed and should be ready to go for you.

Let me know.

• This reply was modified 10 years, 7 months ago by Cliff.

[Support Droid]

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If you still need assistance please simply open a new topic (linking to this one if necessary)
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[Author]

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