Can't find addition attendees fields at checkout page

[Ching Hong]

Hi,

I have installed event calendar pro and event ticket pro in our wordpress. I have added active field at attendee information. I have published and updated the event. However, I can’t find any attendee field which I have created before, how I can fix this problem? Please advice.

Thank you.

Chris Man

[Cliff]

Hi Ching or Chris…

If I understand your question correctly, please reference https://theeventscalendar.com/knowledgebase/collecting-attendee-information/

It may not be clear, but the attendee meta information to be requested is per ticket unless you save it as a field set. Then it becomes available to be used on other tickets.

Please let me know if this clears things up for you.

Thanks!

[Ching Hong]

This reply is private.

[Cliff]

Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please share your System Information and some links to events that should have tickets that request Attendee Meta and send screenshots of the wp-admin event ticket editing setup so we can see how you’ve set it up.

Thanks.

[Ching Hong]

This reply is private.

[Cliff]

Thanks for your system information report. It seems you’re on the latest versions of our plugins, WooCommerce, and WordPress core.

I created this video for you to see how it should be working: http://cl.ly/441x02200V2L

Please make sure your wp-admin Event edit settings are setup properly to sell tickets with Attendee Meta fields.

If you still cannot get it to work, please provide screen shots or video of your wp-admin Events edit screen (specifically this event’s Tickets settings) so I can review them.

Thank you.

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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