[Jennifer]

Hi Peter,

Thanks for checking out Event Tickets Plus!

Tickets are typically sold for a particular date, where users go to the event they want to buy the ticket for (which is happening on a certain date) to register. There is not a default way to select a date for a ticket. However, you could use the custom fields that come with Event Tickets Plus to allow users to enter in a date (from a selection or in a free text box – there is no date field type). You also have the ability to move attendees or whole tickets to other posts, so this might be a good option for you. You could have a generic “Tickets” page that users can purchase tickets from and indicate via a custom field what date they would like to attend, then you can move them to the correct date at a later time.

We do offer full refunds within 30 days of purchase, so if you’d like to take Event Tickets Plus for a test run, feel free to do so! Please let me know if you have any additional questions.

Thanks,

Jennifer

[Jennifer]

Hi Josh,

If you’d prefer not to tackle this customization on your own, we may be able to assist you further. We do need to prioritize support requests from other customers at this time but I’ll certainly flag this with the team and – although we can’t make any promises – if we have time and space to come back and help, we’ll be happy to do so.  Please let us know if you’d like to go this route so that you can be added to this queue.

In the meantime, if there is any more information you can share (including mocks) that will help us to better understand what you are seeking please do feel free to add them to this ticket.

If you urgently need help with this, however, you may instead wish to consider working with a suitably skilled developer or designer who can offer the additional level of support you require.

Thanks!

[Jennifer]

Hello,

You could also look into doing a customization – our themer’s guide is the place to start if you’d like to give it a shot!

You can also try exporting the attendees from each event and aggregating them into one spreadsheet. If you need more robust order management, then you might want to look at Event Tickets Plus, which integrates with either WooCommerce or Easy Digital Downloads.

Please let me know if you have any other questions!

[Jennifer]

No worries at all, I definitely understand!

You do not need W3 Total Cache, but it is showing up in your list of active plugins. Caching plugins like this store page information to help speed up site performance, which means that changes might not always be displayed right away. Clearing out the cache ensures that you are seeing the current page versions.

So, one possible issue here is that the changes were imported but have not yet shown up on your site. Another possibility is that the events were deleted from Meetup, in which case hiding them is the right solution.

However, if clearing out the cache doesn’t make a difference, and the events were edited on Meetup and not deleted but were not updated (when you had the Event Update Authority set to overwrite them on the next import), then there might be a problem with the service. If this is the case, then I would like to test out the link that you’re importing from as a starting point in troubleshooting.

[Jennifer]

Great! If you do need to customize that template as well, you can find it at wp-content/plugins/events-calendar-pro/src/views/pro/widgets/list-widget.php.

[Jennifer]

I’m glad to hear that switching the template got this working! Please let me know if there is anything else that we can help you with.

[Jennifer]

Hi Paul,

We may be able to assist you further. We do need to prioritize support requests from other customers at this time, but I’ll certainly flag this with the team and – although we can’t make any promises – if we have time and space to come back and help, we’ll be happy to do so.  Please let us know if you’d like to go this route so that you can be added to this queue.

If you urgently need help with this, however, you may instead wish to consider working with a suitably skilled developer or designer who can offer the additional level of support you require.

Thanks,

Jennifer

[Jennifer]

This reply is private.

[Jennifer]

Hello,

Thanks for following up with that further info! I did some further testing on this on my end, and I am seeing only the first few recurrences “open” when the page loads, and if I make a change and save, the ones that were not open are not showing up for me on the front end, as you are seeing on your end.

I am logging this as a bug for our developers to take a look at. Regarding the Javascript, I will need to do some further investigating to see if this might be a possible solution. I will let you know what I find out!

In the meantime as a temporary workaround, you might want to see if you can condense some of the “Once” rules into one “Weekly” rule, which might at least allow you to avoid having to open each of the rules every time you update an event.

[Jennifer]

Hi Monique,

I’ll be happy to help you out with this!

Can you please share your full system info with me, along with a link that you are trying to import from? Are no events coming in at all, or are events that were previously imported not being updated with changes from the source calendar?

I would recommend reviewing the following articles just to make sure that everything is set up correctly:

Event Aggregator Import Settings

Managing Your Scheduled Imports in Event Aggregator

Importing Events from a Feed or URL

Two important settings to check are the “Event Update Authority” and “Import Date Range Limit” under Events > Settings > Imports. These control how many events are imported at once and whether or not events on your site will be overwritten with changes to the source in future imports.

Let me know how this goes!

Thanks,

Jennifer

[Jennifer]

Hi Matt,

I’m glad that you were able to find a solution for the time being (or one that works even better for you going forward)…I definitely understand where you’re coming from, and we do try to fix bugs as soon as possible. It doesn’t always happen as soon as we would like it to, as we do have a number of bugs, features, performance enhancements, etc. that our developers are working on at any given time. Still, we do appreciate your patience and will post an update here as soon as we have one!

[Jennifer]

Hello,

Thanks for reaching out!

You can remove it from this page (and add it to another events page) by doing a template override. The template where this message is located can be found at wp-content/plugins/event-tickets-plus/src/views. If you’re using Easy Digital Downloads, then you’ll want to override the tickets.php found in the eddtickets folder. If you’re using WooCommerce, you’ll want to override the tickets.php file found in the wootickets folder. The code for the message can be found here:

if ( $available ) {
?>
<span class="tribe-tickets-remaining">
<?php
$readable_amount = tribe_tickets_get_readable_amount( $available, null, false );
echo sprintf( esc_html__( '%1$s available', 'event-tickets-plus' ),
'<span class="available-stock" data-product-id="' . esc_attr( $ticket->ID ) . '">' . esc_html( $readable_amount ) . '</span>'
);
?>
</span>
<?php
}

Note that depending on where you’re copying it to, you might have to tweak this code or use different code for the message to appear somewhere else.

We are limited in the amount of support that we can provide for customizations, but if you get stuck or have any questions, please let me know – I’ll be happy to try to point you in the right direction!

Thanks,

Jennifer

[Jennifer]

Thanks for pointing that out Mathew!

@janlai, it may be necessary to add some custom CSS to get things fully integrated with your theme, but if your theme is customizing our plugins, then your theme’s support team should be able to help you out with this as Mathew mentioned.

Please let me know how it goes!

Thanks,

Jennifer

[Jennifer]

Hello,

I’m sorry that you’re running into this issue, but I’ll be happy to help you figure out what’s going on!

I definitely understand some users not loving the concept of support via forums. So far, we have found it to be the most efficient way of getting help to users, but we always love suggestions! Please feel free to provide any feedback that you might have about how you would like to see support handled going forward. 🙂

For the time being, we can get started on troubleshooting this here. First, can you please share your full system info with me?

Can you also clarify what you mean by the events not populating? Are they not saving at all, or are they only showing up on the back end of your site and not the front end? Is this happening with single events or a recurring series? If you are getting any error messages, please copy/paste them into your reply.

Thanks,

Jennifer

[Jennifer]

Hi Pawel,

Thanks for checking out our site!

If you need specific forms for your organization, can you please send us an email at support @ theeventscalendar.com? We’ll be happy to help you out with that from there!

Regarding the bundle, we don’t have an unlimited Importer bundle available from the front end, but if you include this question in the email about the forms, we can probably help you out with this 🙂

We do not offer discounts for nonprofits, but we do have a Nonprofit Partnership Program that provides a free (Personal, unsupported) license of either Event Tickets Plus or Events Calendar Pro to approved organizations.

If you have any other questions regarding plugin features/licensing, please let me know! Otherwise, we’ll keep an eye out for your email.

Thank you,

Jennifer

[Author]

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