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- This topic has 4 replies, 2 voices, and was last updated 5 years, 8 months ago by monique rowe.
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June 26, 2018 at 4:58 pm #1562341monique roweParticipant
Hi there, It would seem that my events arent updating. Have I bought the wrong licence? It says 100 imports a day but I hasn’t updated at all since I first activated it?
June 26, 2018 at 8:53 pm #1562416JenniferKeymasterHi Monique,
I’ll be happy to help you out with this!
Can you please share your full system info with me, along with a link that you are trying to import from? Are no events coming in at all, or are events that were previously imported not being updated with changes from the source calendar?
I would recommend reviewing the following articles just to make sure that everything is set up correctly:
Event Aggregator Import Settings
Managing Your Scheduled Imports in Event Aggregator
Importing Events from a Feed or URL
Two important settings to check are the “Event Update Authority” and “Import Date Range Limit” under Events > Settings > Imports. These control how many events are imported at once and whether or not events on your site will be overwritten with changes to the source in future imports.
Let me know how this goes!
Thanks,
Jennifer
June 28, 2018 at 5:50 pm #1564190monique roweParticipantThis reply is private.
June 28, 2018 at 9:56 pm #1564267monique roweParticipantApologies, I forgot the link. This is the one I originally tried https://tms.ezfacility.com/Cal?UID=ADEKWF but it wouldnt work so I created a google calendar
June 29, 2018 at 1:59 pm #1564840JenniferKeymasterThanks for sending that link! I tested it out in my local environment, and I was able to import using the “iCalendar” option (see screenshot). Which option were you using when trying to import? Can you give it a try with “iCalendar” and see if it works?
For Google calendars, you’ll want to select the “Google calendar” option. If you have a Google calendar that you’re not able to import from, please send me that link as well so that I can test it out.
Thanks,
Jennifer
July 21, 2018 at 9:35 am #1580728Support DroidKeymasterHey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.
Thanks so much!
The Events Calendar Support Team -
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