[Jennifer]

Hi Jeremy,

Thanks for checking out our plugins!

I’m not aware of any conflicts with that particular theme. We code all of our plugins according to WordPress standards, so they typically are compatible with other themes that do the same. The only way to be sure though is to test it out! You can install The Events Calendar for free on a test site to see how it interacts with your theme. If you’d like to test out any of our premium plugins, we do offer full refunds within 30 days of purchase, so feel free to do so! If you have any other questions, please let me know.

Thanks,

Jennifer

[Jennifer]

Hi Renato,

The Events Calendar comes with some export buttons below the main calendar views and on individual events pages that users can click on to download an ics file or add the event to their Google calendar. However, there is not a shortcode that would add these buttons elsewhere on your site.

Shortcodes are actually a feature of Events Calendar Pro, but there is not currently one for exporting events (just displaying them). Let me know if you have any other questions!

Thanks,

Jennifer

[Jennifer]

This reply is private.

[Jennifer]

Hi Jacob,

I’m sorry for the delayed response, our forums have been busier than usual here lately! I’m glad you were able to get this resolved though. I’ll go ahead and close out this thread, but if you run into any further issues, please don’t hesitate to open up a new one!

Thanks,

Jennifer

[Jennifer]

Hi Alan,

Thanks for reaching out! You can make some color changes under Appearance > Customize > The Events Calendar, but I don’t see an option for that button there…However, I just took a look at your site, and since the buttons are now blue, it looks like you were able to get this figured out?

To change the text, you can either use the snippet found in this article or a third-party plugin like Say What.

Let me know if this helps and if you have any questions!

Thanks,

Jennifer

[Jennifer]

Hi Cheryl,

Thanks for reaching out! You are correct that that is the default label for those fields. However, you can change this by editing the template found at wp-content/plugins/event-tickets-plus/src/views/meta.php on line 23. We have instructions on editing templates here. The number is actually set with CSS (see screenshot), so if you would like to change/remove it, you can do so by adding some custom CSS.

Regarding the numbering of attendees for multiple ticket purchases, it applies to the attendees in an order. It doesn’t group all ticket purchases together by user and number the attendees that way.

I hope that helps clear things up! If you need any further clarification or assistance making changes, please let me know!

Thanks,

Jennifer

[Jennifer]

Hi Darryl,

Thanks for checking out our plugins!

Using Event Tickets Plus (which uses WooCommerce to handle the checkout process), you can indeed collect additional information from attendees. And since tickets are essentially WooCommerce simple products, you can add multiple tickets from different events to the cart and check out just one time. However, in your scenario, Mum would have to enter the additional information for Mary on each separate ticket that she purchases. If a ticket has fields set to collect additional information, then the fields will display for each attendee on each ticket.

We do offer full refunds within 30 days of purchase, so if you’d like to take Event Tickets Plus for a test run, feel free to do so! Please let me know if you have any other questions.

Thanks,

Jennifer

[Jennifer]

Hi Ruta,

I’m sorry you’re running into this issue! I tested this out on my end but was not able to recreate the issue – the correct events are showing up for the start date I select. Can you try testing for conflicts with your theme and other plugins to see if you can find anything? If you could share your system information with me, that would be helpful as well!

Thanks,

Jennifer

[Jennifer]

Hi Toby,

I’m sorry you’re running into this issue! It could be that you are running an older version of Event Tickets Plus and a newer version of Event Tickets, which you can update without having a license. We made some major changes to ET and ET+ in the last release, so if you are running an older version of ET+, you may want to downgrade to the previous version of ET until you renew your license. This article has instructions on manually installing a different version.

If you need help getting back into your account, you can reach out to us by filling out the form on our Contact page and selecting “Help accessing my account”.

I hope that helps! If you need further help with this issue, we’ll be happy to help you over in our Event Tickets Plus premium support forum! Please note that you do need an active premium license in order to post in this forum.

Thanks,

Jennifer

[Jennifer]

Hi Amy,

Thanks for checking out Community Events!

There is not currently a way to charge users for submitting events, but we are working on implementing this in the future! I would recommend casting your vote on the feature request so that you can stay up to date as we make progress on this new feature.

I’m sorry I don’t have a better solution for you at the moment, but stay tuned – we hope to have an update on this soon!

Thanks,

Jennifer

[Jennifer]

Hi Robert,

I’m sorry this has been such a hassle for you! The ticket name field actually uses the esc_html function when saving the ticket, which is why you’re getting all of the characters instead of HTML in your product page and on the front end.

I took a look at the code, and unfortunately there is not a filter there that we could use to change this. You can see this in the wp-content/plugins/event-tickets/src/Tribe/Tickets.php file on line 884. The only way to change this would be to remove the esc_html function directly in the file, which is not recommended because your changes will be erased each time you update Event Tickets Plus.

I’m sorry I don’t have a better answer for you, but I hope this helps! Please let me know if you have any questions.

Thanks,

Jennifer

[Jennifer]

Hi Jana,

This is unfortunately still the case…you can add a ticket to a recurring event series, and the ticket will show up on all instances in that series. However, it will be the same ticket on every instance, not separate tickets for each date. The date for the original event the series is based on will show up in the ticket, but you could remove it from the template via a customization (see this article for more information on customizing our plugins).

Let me know if you have any other questions!

Thanks,

Jennifer

[Jennifer]

Hi Hassan,

Thanks for reaching out! I’m not 100% sure what you’re referring to here…are you looking to automatically clean up past events? This is not something that comes out of the box, but you can use a third-party plugin, such as Post Expirator, to set dates for events to be automatically deleted on.

For recurring events, you can use the “Clean up recurring events after” setting under Events > Settings > General to automatically delete past instances after a certain period of time.

Let me know if you have any questions!

Thanks,

Jennifer

[Jennifer]

Hi Linda,

When a user RSVPs, the page should refresh and display a “Your RSVP has been received! Check your email for your RSVP confirmation.” message above the RSVP box. The user should then receive an email, and their registration should show up on the attendees page for that event.

Is this not what’s happening on your site? Please let me know if you’re running into any issues or have any other questions on how RSVPs work!

Thanks,

Jennifer

[Jennifer]

Hi Laura,

There is not an out of the box way to display events by year around your site with The Events Calendar. You could use the tribe_get_events function, which lets you pull custom event queries based on the parameters you specify (such as the year), but this does take some PHP knowledge to implement.

Using Events Calendar Pro, you could use the “date” parameter of the shortcodes to display events starting from the first of the year onwards, but this would include upcoming events as well. If this is something you’d like to see added in a future release, I’d recommend posting this as a feature request over in our Feature Ideas Forum. This is what we use to gauge user interest in new features and help guide future development efforts.

Please let me know if you have any questions!

Thanks,

Jennifer

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