[Jennifer]

Hi Ryan,

Thanks for reaching out!

Unfortunately recurring events do not currently support recurring tickets. So for example, if you add a ticket to a recurring event, it is actually the same ticket on every event in the series, not a ticket that gets duplicated onto each date in the series. This is why you see the quantity decreased on all days when someone clicks on a ticket for another day – it’s actually the same ticket. I’m sorry for the bad news here! We are working on expanding support for tickets on recurring events in the future. I would recommend casting your vote for the feature request so that you can stay up to date on progress.

For the time being, you would need to create separate events (or break each event from the series) and add the tickets individually to each one to truly have separate tickets for each tour. Ticket templates would be a great feature (and could be worthy of a their own feature request), but this is not currently something that is available with Event Tickets Plus.

I wish I had a better answer for you, but please let me know if you have any questions!

Thanks,

Jennifer

[Jennifer]

Hi Jana,

Thanks for checking out our plugins!

If you’ve got specific events or times that you’re wanting people to book a room for, then Event Tickets Plus might work for you. However, it probably is not the best option if you have rooms that are always available, such as a hotel. Our plugins are really based around events, not scheduling things for certain times (if that makes sense!).

You would need to use Event Tickets Plus to sell tickets/accept paid registrations on your site. This does come with the ability to create some custom fields that you can use to collect additional information from attendees when they register (such as a select box with room type options). Alternatively, you could create a separate ticket for each room type and set a max quantity available for each one.

If you want to provide some more details on how you need this to work for your project, I’ll be happy to let you know if Event Tickets Plus can do it! It may be best for you to test it out yourself; we offer full refunds within 30 days of purchase, so feel free to do so! You might also find the following articles helpful in getting familiar with the features Event Tickets Plus comes with:

New User Primer: Event Tickets and Event Tickets Plus

Settings Overview: Event Tickets and Event Tickets Plus

Managing Your Orders and Attendees

Let me know if you have any other questions!

Thanks,

Jennifer

[Jennifer]

Hi Brian,

You could remove the links to the individual event pages on the front end calendar views by editing the templates for those views (instructions for that here). Look for the tribe_get_event_link function in those files (the ones you’ve copied into your child theme as described in the instructions) to find where the link is being set.

I hope that helps get you started, and please let me know if you have any questions!

Thanks,

Jennifer

[Jennifer]

Hi Ana,

There is not currently any subscription functionality (beyond RSS) that comes with The Events Calendar. Sorry for the bad news! If this is something you would like to see added in the future, please post this as a feature request over in our Feature Ideas Forum. This is what we use to gauge user interest in new features and help guide future development efforts.

Please let me know if you have any other questions!

Thanks,

Jennifer

[Jennifer]

Hi Anthony,

Thanks for checking out our plugins!

1. We sell half hour timeslots for our event. 7p, 7:30p, 8p, 8:30p etc and we have limited tickets available for each time slot.

-You could either create separate events for each timeslot and add the tickets to each one or create one event with a ticket for each time slot. Either way, you can set a cap on the quantity available tickets for each individual ticket.

2. We need to be able to move people from one time slot to another to accommodate rain dates, or just customers wanting to change their time.

-With Event Tickets and Event Tickets Plus, you can easily move attendees from one event to another or from one ticket to another on the same event. This article has some more details on how that works.

3. We need to be able to sell tickets at the door as well that shares the same available inventory. is there a POS interface or is it compatible with Woocommerce POS?

-There is not a specific POS interface that comes with Event Tickets Plus. Tickets are essentially WooCommerce simple products, so you may be able to integrate with WooCommerce POS. You would really need to test it out though to be sure it works the way you want. Another option would be to create the WooCommerce order manually for each sale at the ticket window by going to WooCommerce > Orders > Add Order. You can select whichever tickets you want to sell and set the quantity. If you then want to print the tickets to give to the customer, you could try out this extension, which lets you download/print a PDF copy of the ticket.

4. Do we have the ability to choose where ticket types are displayed? for example we charge one price for online tickets but charge more for the same ticket at the door. we also have a VIP option that we only sell at the door.

-There is not an out of the box way to selectively hide tickets from the front end of the site, but you could potentially do this with a customization.

I would also recommend taking a look at the following articles, which review some of the functionality and settings that come with Event Tickets and Event Tickets Plus:

New User Primer: Event Tickets and Event Tickets Plus

Settings Overview: Event Tickets and Event Tickets Plus

Managing Your Orders and Attendees

We don’t have a demo of the backend, but we do offer full refunds within 30 days of purchase, so feel free to test out our premium plugins! Please let me know if you have any other questions.

Thanks,

Jennifer

[Jennifer]

Hi Anna,

Thanks for checking out Events Calendar Pro! Pro does include venue and organizer pages that show all upcoming events for that organizer/venue. There is not an out of the box way to rate venues, but you could potentially use a third party plugin (like Google Places Reviews) to get this set up. It could also require a little bit of customizing to get it working the way you want.

Community Events will let users add events from the front end of the website, but there is unfortunately not currently any invitation functionality. Event Tickets Plus will let you sell tickets on your site, and if you would like users to be able to add and sell tickets to the events they create on the front end, Community Tickets will extend the paid ticketing functionality to them as well.

We do offer full refunds within 30 days of purchase, so feel free to test out any of our plugins! Please let me know if you have any other questions.

Thanks,

Jennifer

[Jennifer]

Hi Daniel,

Thanks for reaching out! There is not an out of the box way to do this, but you could try a third-party plugin such as this one (I haven’t tested this out). Since tickets are essentially WooCommerce simple products, you can typically use WooCommerce extensions with tickets as well. Otherwise, you would need to do a customization, but I think this would be pretty involved.

We do offer full refunds within 30 days of purchase, so feel free to test this out! Please let me know if you have any other questions.

Thanks,

Jennifer

[Jennifer]

Hi Lisa,

Thanks for reaching out!

You can actually copy the template file directly into the tribe-events folder that you created – no need for the src/views/modules/meta folders! Once you’ve copied it in there, you can make your edits, and that template should then override the default one in the plugin.

If you haven’t done so already, please take a look at our themer’s guide for more info on customizing templates.

Let me know if that helps and if you have any other questions!

Thanks,

Jennifer

[Jennifer]

Hi Johan,

Thanks for reaching out!

I’m not aware of another box office style plugin that would integrate out of the box with our plugins, but I did a quick search and found WooCommerce POS, which you might want to try out. Tickets are essentially WooCommerce simple products, so you can use some third-party WooCommerce extensions with tickets.

Another, simpler option would be to create the WooCommerce order manually for each sale at the ticket window by going to WooCommerce > Orders > Add Order. You can select whichever tickets you want to sell and set the quantity. If you then want to print the tickets to give to the customer, you could try out this extension, which lets you download/print a PDF copy of the ticket.

I hope this helps, and please let me know if you have any questions!

Thanks,

Jennifer

[Jennifer]

This reply is private.

[Jennifer]

Hi Paul,

To create events in Pro (or in the free version, The Events Calendar), you can go to Events > Add New on the back end. Is this option missing for you, or are you referring to the front-end submission form? If you’re referring to the front end form, that is actually a feature of Community Events and is not included in Events Calendar Pro.

Let me know if you have any questions or if I’ve misunderstood what you’re looking for!

Thanks,

Jennifer

[Jennifer]

This reply is private.

[Jennifer]

Hi Ryan,

Thanks for reaching out!

First, I want to point out that recurring event support for tickets is limited…you can add tickets to a series, but the ticket will be the same for all dates in the series. So when a user purchases a ticket on a recurring event, the only date that will show on the ticket is the first date in the series, not the date they clicked on to purchase the ticket.

Just to make sure I understand correctly, is this the date that you are trying to display? If so, then you can use the tribe_get_start_date function.

To show the event details, I would recommend taking a look at this functions list. You can use these to echo out the details you would like to include in the template.

Finally, please make sure you’ve copied this template into your child theme (by following these instructions) and are editing it there – changes made directly within the plugin files will be overridden the next time you update the plugin!

I hope that helps, and please let me know if you have any questions!

Thanks,

Jennifer

[Jennifer]

Hi Amy,

Thanks for reaching out! Are you referring to showing the full description (instead of just the excerpt) or all event details, such as the venue, organizer, etc.?

Either way, you can do this by editing the single event template for photo view found at wp-content/plugins/events-calendar-pro/src/views/pro/photo/single-event.php. You’ll want to follow these instructions to copy the template into your child theme, where you can then make your changes. You can add a “details” link here as well.

If you need any help editing the template, please let me know exactly what you would like to change/add in, and I’ll be happy to point you in the right direction!

Thanks,

Jennifer

[Jennifer]

Hi Tom,

Thanks for checking out Event Aggregator! Unfortunately, due to the Facebook API, it can only import events that are published to a public page or group, or public events from an individual user page. We have some more information on importing from URLs like Facebook pages in this article.

If you have any more questions, please let me know!

Thanks,

Jennifer

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