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Hi David,
Thanks for reaching out! Just to make sure I understand correctly, are you wanting the event to display once and then have a dropdown or date selector where people can select the date(s) they want to attend, similar to the “Child’s name” and “Telephone number” fields that you have now? Unfortunately there is not an out of the box way to do this; it would require a customization. If you’d like to give it a shot, our themer’s guide is the place to start! We also have a list of recommended developers that you could contact if you’d like to get help with the code.
Otherwise, I think your best bet would be to create the events individually…users can actually add multiple tickets from multiple events to their cart and then complete the checkout process just once, instead of having to go through the entire process each time they want to purchase a ticket for another date. However, they would need to click on each individual date in order to do so.
I do want to note that recurring events have limited support for tickets – tickets added to recurring events are actually added to the series, not created individually on each instance of the event. So the tickets will appear on each of the recurring events, but if a user adds tickets from say three dates in that series to their cart, they will have the same ticket with a quantity of three – not three separate tickets, meaning that there would be no way to tell which date they were intending to buy the ticket for. We are working on improving this for the future, and I would recommend casting your vote for this feature request so that you can stay updated on progress. You could also submit your own request if the ability to select multiple dates on a single event listing is something that you’d like to see added in the future!
I’m sorry I don’t have a better answer for you, but if you have any questions or I’ve misunderstood what you’re looking for, please let me know!
Thanks,
Jennifer
Hi James,
Thanks for sending those links! I tested them out and was seeing a few cases of the description not being imported for recurring events as you described. I logged an internal ticket for this and linked this thread to it so that you’ll be notified here as soon as we have an update.
I did not see any duplicate events coming in…could you please send me an example of a duplicate that you were getting so that I can look into that issue as well?
Thanks,
Jennifer
Hi Miguel,
Thanks for sending the screenshot! I’m going to check with the team to get another set of eyes on this and see if anyone else is able to recreate this issue, since I haven’t been able to recreate it so far. I’ll get back to you as soon as I have an update!
Thanks,
Jennifer
Hi John,
I’m sorry for the delayed response, our forums have been much busier than usual here lately…I have been working on this but have not been able to recreate the issue so far. I am checking with the team for additional recommendations and will get back to you as soon as I have an update. Please note that integrations are outside our scope of support, but I would like to help you get this working if I can! Thanks for your patience while we look into this!
Jennifer
Thanks for posting your solution here Chris! I’m glad you were able to get this resolved on your site.
Colm, if you’re still running into this issue on your site, let me know if Chris’s suggestion works for your Facebook imports and if deleting and rescheduling an import gets that import running again. Please also make sure to copy/paste your system info in a private reply if you still need help with this issue.
Thanks!
Jennifer
Thanks for clarifying! I took a look at the site that we have listed for you, but it is password-protected. Could you please send me a link to a public page so that I can take a look? By default, the events on the main events page should be in chronological order. There could be something else on your site (such as your theme or another plugin) that is affecting the events order as well – you can try testing for conflicts to determine what (if anything) is interfering.
If you could share your system information with me, that would be helpful as well!
Thanks,
Jennifer
Hi Shah,
Thanks for following up! You can actually choose whether you want to receive all the funds from community tickets and then distribute them to the organizers yourself or instead have the funds go directly to the organizers (with the option to charge a commission, which would go directly to you). With Eventbrite, the checkout process is handled entirely within Eventbrite itself over on eventbrite.com, so it would depend entirely on how that particular event or account owning that event is created. I’m not sure if they have any type of split payment options, but I found a couple articles that have some more details on payments with Eventbrite:
Comparing Payment Processing Options
How to Set Up Event Payout Details
If community organizers would rather sell tickets through their own site, they could add a link to their page in the event details section instead of creating tickets on the event itself. They would not be able to create the tickets and then have users select them on the page (like tickets that are handled within the plugin) and then be redirected to another website to complete the purchase – this would require a heavy customization to the plugin, which we are not able to do (although you are welcome to do so if you’d like – see our themer’s guide for more info on customizing our plugins!). If the users aren’t completing the registration process the standard way, then they won’t get the emails that normally go out (again, unless you did a customization to make this happen).
Regarding security, we code our plugins according to WordPress best practices, but as with anything, there’s no guarantee that it could not be compromised. The payment process is actually handled entirely through WooCommerce/Easy Digital Downloads however, so I would recommend checking with them on adding extra security if you have concerns. There are several articles out there on WordPress security, so it would be a good idea to take a look at some of those as well – I found this one from WordPress with some general tips on securing your site.
I’m not showing any active licenses on this account…did you purchase the agency license with the same account that you’re logged into now? If you purchased it through a different account or can’t get into the account you purchased it with, please reach out to us via the form on our Contact page by selecting “Help accessing my account”.
Currently, all of our support is provided here in our support forums; we do not have live chat or phone support at this time. If you purchase a premium license, then you’ll have access to post in our premium support forums.
I hope that helps! Please let me know if you have any other questions.
Thanks,
Jennifer
Hi Pim,
Since we’re working on this issue in another thread, I’m going to go ahead and close out this one. See you over there!
I just looked at the page again, and it appears the body classes that are normally on the events pages are missing, which is why some of our styling isn’t being applied. Did you try clearing out the cache (in your browser and within any caching plugins you may have) after you changed the page templates? If so and it’s still not working, you can add the following CSS:
.tribe-events-calendar .type-tribe_events {
border-bottom: 1px solid #e0e0e0;
}.tribe-events-calendar .tribe-events-last {
border-bottom: none;
}Regarding the code, you would actually want to use the tribe_events_ical_single_event_links filter to edit the button instead of editing the actual file itself. Sorry for the confusion there! I think the easiest way however would be to use the snippet in this guide – I just tested this out and it’s working on my end:
// Change iCal button text
function tribe_custom_theme_text ( $translation, $text, $domain ) {$custom_text = array(
'iCal Export' => 'OUTLOOK / ICAL',
);// If this text domain starts with "tribe-", "the-events-", or "event-" and we have replacement text
if( (strpos($domain, 'tribe-') === 0 || strpos($domain, 'the-events-') === 0 || strpos($domain, 'event-') === 0) && array_key_exists($translation, $custom_text) ) {
$translation = $custom_text[$translation];
}
return $translation;
}
add_filter('gettext', 'tribe_custom_theme_text', 20, 3);Can you try adding that to the functions.php file of your child theme? Let me know if this works!
Thanks,
Jennifer
Perfect! I’ll go ahead and close out this thread, but please feel free to open up a new one if you have any further questions.
I’m sorry Event Tickets Plus isn’t working the way you wan it to! You can get a refund by filling out the form on this page.
Thanks,
Jennifer
Hi Pim, I’m sorry for the delayed response, our forums have been much busier than usual this past week, especially following our last release!
Regarding the date issue, did you create these events manually within the plugin (by going to Events > Add New) or did you create them another way, such as importing from a CSV? Can you try manually changing the event’s publish date (under the Publish box on the event edit screen) on one event to see if the date then shows up correctly on the front end? If you created these events in a way other than Events > Add New, can you try creating a new one this way to see if the publish date is correct? Finally, are you doing any type of translation on your site?
I see that the map is working on the single event pages but not in the map view on the main events page. It looks like you added the API key correctly, but there appears to be a conflict with the theme or another plugin on that page – the Google Maps script is being called more than once, which is causing errors.
I cannot do any testing on your site, but if you can send me a copy of your theme folder (and child theme if you are using one), along with the WPBakery Visual Composer and Slider Revolution plugin folders, I’d be happy to do the testing on my end. You can upload them to Dropbox and paste the links here in a private reply.
I definitely understand your frustration and really appreciate your patience while we work on getting these issues resolved! I do wish I had a quick fix for you! Please note that things like plugin/theme conflicts are outside the scope of what we typically support, but I really do want to help you get this working! If you can send those files, I’ll be happy to see what I can do!
Thanks,
Jennifer
