[Jennifer]

Hi Stacy,

I’m sorry you’re having problems with the map! I took a look at the link you sent, and it appears to be working now (I see the map at the top of the screen). Were you able to get this figured out? If not, I would recommend taking a look at this article to make sure that everything is set up correctly within Google. Please let me know if you still have any questions!

Thanks,

Jennifer

[Jennifer]

Hi Johannes,

Thanks for reaching out! You can find a list of our functions here, and our themer’s guide also has some great info on customizations with our plugins (including customizing events templates). Our tribe_is_event function checks whether or not the post type is “tribe_events”, and you can also use the WordPress is_single function to make sure you’re on a single page.

I hope that helps get you started, but please let me know if you have any other questions!

Thanks,

Jennifer

[Jennifer]

Hi Ben,

I’m sorry you’re running into this issue! Could you please send me a link to a page this is occurring, as well as a screenshot of the ticket settings on the back end (with the custom field section expanded) so that I can take a look?

Thanks,

Jennifer

[Jennifer]

Hi Ori,

We actually do have a few bundles! We also send out other deals/coupons occasionally, so if you’d like to keep an eye out for them, you can subscribe to our newsletter here.

If you have any questions on features or which bundle might be best for your project, please ask! We do offer full refunds within 30 days of purchase as well, so feel free to test out any of our premium plugins!

Thanks,

Jennifer

[Jennifer]

Hi Brett,

Thanks for reaching out!

With The Events Calendar, you would need to create separate events for each day in order to show a start and end time for each day. With Events Calendar Pro, you could create a recurring event, so that you only need to create the event once and then set it to recur for the next 3 days. You can

If you’d like to take Pro for a test run, we do offer full refunds within 30 days of purchase, so feel free to do so! If you have any other questions, please let me know!

Thanks,

Jennifer

[Jennifer]

Hello,

We haven’t removed anything from Event Tickets Plus here lately, but he will need to have Event Tickets active as well in order to use Event Tickets Plus. Once both of these are active, he can go into Events > Settings > Tickets and enable the post types he wants tickets to be available on. The ticket editor should then show up on the edit screen for those post types. If it’s not showing up or fields are missing, could you please send me a screenshot of what you are seeing where the fields used to be?

Thanks,

Jennifer

[Jennifer]

Nice job narrowing down the source of the issue! Unfortunately the link you sent requires a login, but I think there is probably a Javascript-related conflict with your theme at play here. Please note that we are limited in the amount of support that we can provide for theme conflicts, but if you want to send me a copy of the complete theme file (and child theme if you are using one), I’d be happy to do some testing on my end. If you’d like to do this, please upload the folder to Dropbox and include the link here.

Thanks,

Jennifer

[Jennifer]

Hi Wayne,

I’m sorry you’re running into this issue, but I’ll be happy to help you figure out what’s going on! I took a look at the site we have listed on your account but didn’t see any events pages with a black background. Could you please send me a link to a page where this is happening so that I can take a look? You can also try adjusting the “Default stylesheet used for events templates” and “Events template” settings under Events > Settings > Display, which affect how much events pages inherit their styling from the theme.

Thanks,

Jennifer

[Jennifer]

Hi Russell,

Thanks for reaching out! You can change the order by doing a customization. We have an example here that might help you get started, but if you would like to do something more complex (that snippet puts them in reverse chronological order), then I would recommend taking a look at some of the hooks in the main query, found at wp-content/plugins/the-events-calendar/src/Tribe/Query.php. I would also recommend taking a look at our themer’s guide and functions list, which have some great info on customizing our plugins.

If you have any questions or get stuck with the code, please let me know!

Thanks,

Jennifer

[Jennifer]

Hi Brenda,

Thanks for reaching out! You can make this customization by using the tribe_events_event_schedule_details_formatting filter (see wp-content/plugins/the-events-calendar/src/functions/template-tags/general.php). I’d recommend taking a look at our themer’s guide and functions list as a starting point, particularly the tribe_event_in_category function.

We are a bit limited in the support that we can provide for customizations, but if you get stuck or have any questions, please let me know!

Thanks,

Jennifer

[Jennifer]

Hi Luke,

Thanks for reaching out! I took a look at the link you sent and clicked through a few events…Could you please send me a link to an event where this is happening, along with a screenshot of the settings for that event on the event edit screen (including the cost field)? I would also recommend upgrading to the latest version of The Events Calendar – 4.6.4.

If you would like to hide the cost field altogether, you could remove it from the templates you want to hide it from. You can find the single event template at wp-content/plugins/the-events-calendar/src/views/single-event.php. First follow these instructions to copy the template into your child theme for editing, then look for the following:

<?php if ( tribe_get_cost() ) : ?>
<span class="tribe-events-cost"><?php echo tribe_get_cost( null, true ) ?></span>
<?php endif; ?>

Thanks,

Jennifer

[Jennifer]

This reply is private.

[Jennifer]

Hi Pablo,

Nice job with the customization! You should be able to change the order…can you send me a copy of what you did (preferably via GitHub gist link) and I’ll see what I can recommend?

Thanks,

Jennifer

[Jennifer]

Hi Colm,

Thanks for sending the screenshots! Unfortunately your system information didn’t come through…if you are unable to send it automatically, you can copy/paste it into a private reply.

Please make sure you’re running the latest version of The Events Calendar – 4.6.4. If you don’t see a prompt to update in the Plugins section of your Dashboard, you can do so manually by following these instructions. Can you also try deleting one of the imports and rescheduling to see if that one is working?

Thanks,

Jennifer

[Jennifer]

Hi Miriam,

I’m sorry that it’s still not working for you! So far it seems that the update has helped for other users…can you try clearing out any caching that you may be doing at the site level (such as with a plugin) and also deactivate the “Enable month view cache” setting under Events > Settings > Display? Let me know if that makes a difference!

Thanks,

Jennifer

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