[Jaime Marchwinski]

Hi Terry,

Thanks so much for reaching out!

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Nick,

Thanks so much for reaching out and for your interest in our products!

With Event Aggregator, you can allow changes from your source to be updated on your calendar on your website.

This way, you can ensure that when your events change dates, that information will be updated on your site as well.  Your images will still be attached to your events in this case as well.

Let me know if you have any other questions!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Kyong,

Thanks so much for reaching out!

I’m not quite sure of the functionality that you are looking for, however is our list of available widgets:

https://theeventscalendar.com/knowledgebase/events-calendar-widgets/

Let me know if that helps!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Michael,

Thanks so much for reaching out!

I’m glad to hear that you were able to resolve your first issue.  To address your second issue, that functionality exists within our Filter Bar plugin.  With Filter Bar, you can select a category and see all events from within that category, as well as to add and create other filters.

Let me know if you have any other questions!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Alicia,

Thanks so much for reaching out and for your interest in our products!

You can definitely use Event Aggregator to pull events from both your Outlook Calendar and your Google Calendar.  You can do this manually, or you can set up a scheduled import as frequently as you’d like.

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Kris,

Thanks so much for reaching out!

I’m sorry to hear that you are having issues with ticket stock on your site.

Can you take a screenshot of how one of these events/tickets looks on the backend, so that I can do some testing on my end?

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

You can find the updates from the backend of your WordPress site.

They may be listed on the top toolbar in the Dashboard or you can visit Plugins > Installed Plugins from the toolbar on the left.

Let me know if that helps!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi John,

Thanks for providing me with that information.

I’m still not able to replicate the issue that you are seeing.

As a next step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

• A conflict with another plugin
• A conflict with your WordPress theme
• A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

• Make a backup of your database
• Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Angela,

I just took a look at your Map View page, and saw 2 pins with four events.  3 of the events have the same location, so it would make sense to only see 2 pins there.

Does that make sense to you?

Let me know if I’m missing something!

 

Thanks,

Jaime

[Jaime Marchwinski]

Great, let me know how that goes!

[Jaime Marchwinski]

Hi Robert,

As I previously mentioned, I cannot guarantee plugin compatibility, however you are welcome to give it a try and see if things work well together.

We do not support custom permalinks, but you can do this customization on your own.

You can use any theme you’d like, but again, I cannot guarantee compatibility.

Here is some more information on that:

• https://theeventscalendar.com/knowledgebase/third-party-compatibility-events-calendar-plugins/
• https://theeventscalendar.com/compatible-themes-the-events-calendar/

You can create your own custom layouts.  I’d recommend starting off by taking a look at our Themer’s Guide, which can show you which templates can be edited and copied in order to achieve the results that you are looking for.

You can also alter the stylesheets and page templates that you use:

https://theeventscalendar.com/knowledgebase/stylesheets-and-page-templates/

Anyone can create their own venue from the front-end with Community Events.

It is difficult to provide you with examples of how to do these things, however once you have the plugin, we can provide premium support on how to achieve your goals.  The article I linked you to on roles and permissions in my previous reply does have some information on capabilities.

Let me know if you have any other questions!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Jodi,

Thanks so much for reaching out!

In order to not end up with duplicate events, I would recommend changing your Event Update Authority to “Do Not Re-Import”.

Let me know if that helps!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi John,

Thanks so much for reaching out!

Can you take a screenshot of what this event looks like on the backend, so that I can try to replicate on my end?

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Alvaro,

Thanks so much for reaching out and for your interest in our products!

With Community Events, you can have users (or vendors) create events from the front-end of the site.  Those events can be published into a particular category, which is how you can accomplish creating a separate calendar for each vendor, without giving them access to the back-end.

Community Tickets would allow your users to additionally create and sell tickets for their events that are created with the Community Events submission form.

Our products tend to integrate well with WooCommerce products, however we cannot guarantee compatibility.  We have a great 30-day full refund policy, so if things really don’t work out the way you’d hoped, you can get a full refund.

Let me know if you have any other questions!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Luke,

Thanks so much for reaching out!

Unfortunately this is a bug that we are currently aware of and are actively working on.

I have added this thread to the bug report and will mark it as ‘Pending Fix’.

Thank you for your patience and understanding in this process.

Please let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

 

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