[Jaime Marchwinski]

Hi Heather,

Thanks for running through that testing.

As a first step, can you go into Events > Settings > API and reconnect to your Eventbrite account?

Also, can you please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see?

Let me know if you have any other questions along the way!

 

Thanks,

Jaime

[Jaime Marchwinski]

Glad we could help, you are welcome back in our support forums any time!

Since this issue has been resolved, I am going to close this thread.

Have a great week!

[Jaime Marchwinski]

Glad to hear it, you are welcome back in our support forums any time!

Since this issue has been resolved, I am going to close this thread.

Have a great week!

[Jaime Marchwinski]

Hi Nancy,

I’m glad to hear that you can now import Eventbrite events.  The Event Aggregator license is a temporary fix for an issue that we are currently addressing.

The idea is that by the time this license expires, this issue will be resolved, so you will be able to use Eventbrite Tickets without the Event Aggregator license.

I’m going to mark this thread as ‘Pending Fix’ and link it to the bug report, so that you will be notified when a fix has become available.

Thank you for your patience and understanding in this process.

Please let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Are you using Tribe Commerce and PayPal to accept payments?

If you have missing orders for some of your previous ticket payments, then you can generate them by re-sending the PayPal IPN notifications. To do this, navigate to your IPN notification history (Profile and Settings > My selling tools > Instant Payment Notification > IPN History Page).

Going forward, this should be fixed.  Can you try creating a new test and see if it works as expected?

 

Preethi- would you mind opening up a new thread so that we can provide you will individualized attention on this issue?

Thanks!

[Jaime Marchwinski]

Thanks for providing me with that information.

I imported one of your Google Calendar and was able to import things as expected.

With that being said, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

• A conflict with another plugin
• A conflict with your WordPress theme
• A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

• Make a backup of your database
• Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Can you also please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see?

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Gianni,

You can hide the other tribe bar using the following CSS snippet, which you can add to your WordPress Customizer or theme’s stylesheet:

#tribe-events-bar #tribe-bar-views .tribe-bar-views-inner {
display:none;
}

Let me know if that helps!

 

Thanks,

Jaime

[Jaime Marchwinski]

Glad we could help, you are welcome back in our support forums any time!

Since you marked this thread as Resolved, I am going to close this thread.

Have a great week!

[Jaime Marchwinski]

Hi Hiroyuki,

Thanks so much for reaching out and for your interest in our products!

That functionality is definitely possible with Events Calendar PRO.  You can set it up as a recurring event and customize the recurrence rule.

Let me know if you have any other questions!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Gianni,

Thanks so much for reaching out!

You can remove the search bar by going to Events Settings < Display and check Disable the Events Search Bar and Save Changes.

You can change the wording of that text by using the snippet provided in the following article:

https://theeventscalendar.com/knowledgebase/change-the-wording-of-any-bit-of-text-or-string/

Let me know how that all goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Thanks so much for reaching out again here!

I’m sorry to hear that you are still experiencing this issue!

What hosting company are you using?

Are you seeing this occur on newly created events, after the update?

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Thanks so much for reaching out again!

What Import Date Range Limit do you have set under Events Settings < Imports?

Can you provide me with the URL that you are importing, so that I can do some testing on my end as well?

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Heather,

Thanks so much for reaching out again here!

As a first step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

• A conflict with another plugin
• A conflict with your WordPress theme
• A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

• Make a backup of your database
• Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Daniel,

Thanks so much for reaching out!

I’m not quite sure why this issue is occurring.

As a first step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

• A conflict with another plugin
• A conflict with your WordPress theme
• A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

• Make a backup of your database
• Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Irina,

Thanks so much for reaching out!

We are currently aware of this bug, where certain URLs don’t work.  However, if you change your event to a .com, it will import correctly.

Like this: https://www.eventbrite.com/e/healing-yoga-flow-all-levels-are-welcome-wednesdays-7pm-tickets-45435446644

Let me know if that helps!

 

Thanks,

Jaime

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