[Jaime Marchwinski]

Hi Brian,

I’m sorry to hear that you are still experiencing this issue.  In order to bulk delete duplicate events, you can try a third-party plugin like Bulk Delete.

Also, when viewing your events in Day View, I see these errors appear:

Do you have any custom code on your site in relation to Events Calendar in your functions.php file?  I would also recommend updating to the most recent version of Events Calendar and WordPress, to make sure that everything is running optimally.

Let me know how it goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Rachael,

Yes, you should be able to get a prorated rate.  If you don’t see that option at checkout , you can email [email protected] for further assistance.  Please let me know if you have any other questions!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Amanda,

Thanks for your input!  It sounds like you may be heading in the right direction, but let me know how it goes and if you have any further questions!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Brian,

Thanks so much for reaching out!

Automatic updates are actually a feature of WordPress, rather than our plugins.  You can read about how to prevent automatic updates here:

https://codex.wordpress.org/Configuring_Automatic_Background_Updates

And here is our article on Automatic updates:

https://theeventscalendar.com/knowledgebase/automatic-updates/

I hope this helps, please let me know if anything else comes up!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Jeff,

Thanks so much for reaching out!

I’m sorry to hear that your shortcodes are no longer working!  Would you mind sharing with me the shortcode that you are using, so that I can test it on my end?

In the meantime, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Marco,

Thanks so much for reaching out!

I’m sorry to hear that you are having this issue with your site.  When you say that some users can add events to your site, are they doing this from the front end?  Would you mind directing me to the page where they do this?

In the meantime, you may want to review: https://theeventscalendar.com/knowledgebase/admin-roles-and-permissions/

And as a first step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Ihtezaz,

I’m sorry to hear that you are still having this issue!  As I had mentioned in a previous reply, you may want to consider increasing the max_execution_time in php.ini (the default value is 30 seconds):
max_execution_time = 60;
If increasing the max_execution_time to 1 minute is still not enough, you can adjust/increase it more to ensure that the server will have time to process your requests before it hangs.

You should be able to change this setting with your host, or within your cPanel (depending on your host).

Please let me know if you need any further assistance on this and let me know how it goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Gurdeep,

Thank you for your input.  As I mentioned to you elsewhere, you are welcome to add this request to our feature ideas.  Also, please feel free to open a new thread if you should have any other issues.

Chris- please let me know if you need any further assistance!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Ilkka,

Thank you for providing me with those links.

When you view the Event with the ticket from the backend, do you see the ticket there?

You will wan to make sure under Events Settings < Tickets that you have Events checked as post types that allow tickets:

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Yari,

I cannot guarantee compatibility with the theme Mylisting, though you are welcome to try it out and if you are unsatisfied, you can receive a full refund within 30 days of purchase.

With Community Tickets and Community Events, organizers can create events and sell tickets to these events.

With Event Tickets Plus, you can sell tickets, and you can use WooCommerce to sell those tickets. Those tickets are sent as emails to customers, containing the QR code, which can be printed and scanned or can be scanned directly from a mobile phone.  Checking in is also a feature of Event Tickets Plus.

Please let me know if you have any other questions!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi all,

I apologize if you are unsatisfied with our products so far.  We are constantly working on improving our products and your feedback is greatly appreciated.

If there are features that you’d like to see in Community Events and Community Tickets, feel free to add them to our Feature Ideas page:

https://tribe.uservoice.com/forums/195723-feature-ideas

Gurdeep- For the bug that you have reported a month ago, I can assure you that work has begun on fixing it, although I cannot give a time frame.  Your thread has been added to the bug report and you will be notified when a fix has been released.  If you have any other questions, please feel free to open another thread and we’d be happy to help!

Leopoldo- What other solution have you found?  Please let us know if you have any other questions for us!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Sean,

Thanks for providing me with all of that information.  Unfortunately, we cannot log in to your site, as per our Support Policy, though I will do my best to help you here.

Would you mind sharing the results that you found?  With the different scenarios that you created, did you see any difference?

In addition to adding caching JSON LD, I would highly recommend that you update your plugins before exploring any further avenues.  Improved functionality comes with plugin updates and this could make a significant difference on your site.  You will be able to get a better idea of what is going on once everything is running on its most recent version.

Let me know how it goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Adrià,

I’m glad you were able to resolve your issue, you are welcome back in our support forums any time!

For now, I am going to close this thread.

Have a great weekend!

[Jaime Marchwinski]

Thank you for your understanding and patience.  Your threads have been added to the bug report, so I can assure you that you will be notified when the fix has been released.

[Jaime Marchwinski]

Hi Laura,

Unfortunately I do not have a timeframe for this fix, but I can confirm that work has begun on it.  I’m glad you have found some workarounds in the meantime.

We will let you know when a fix has become available!

 

Thanks,

Jaime

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