[Jaime Marchwinski]

Hi Kristin,

I am running PHP version 7.2.1.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Marianne,

Thanks so much for reaching out!

You should be able to bypass the Cart page by going to WooCommerce Settings < Advanced and changing the Page Setup cart page to the checkout page.

Let me know if that helps!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Maxwell,

Thanks so much for reaching out!

As a first step, can you update all of your Events Calendar related plugins to their most recent versions and see if that helps?

Also, can you disconnect your Eventbrite API under Events Settings < API and then re-connect and try an Eventbrite import again?

Can you also provide me with the Eventbrite URL that you are importing, so that I can do some testing on my end as well?

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Gregory,

Thanks so much for reaching out!

As a first step, can you update all of your Events Calendar related plugins to their most recent versions and see if that helps?

Also, you should test this functionality in a private browser window, since Filter Bar can retain the settings in your history and cache.

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Kristin,

Thanks for your explanation.  I do see this issue occurring on your site, however I cannot replicate the issue on my own site.

You may want to try clearing your cache and testing this in a private window so there are no other factors involved.

Let me know if that helps!

 

Thanks,

Jaime

[Jaime Marchwinski]

Thanks so much for reaching out!

Would you mind providing me with the exact shortcode that you are using, so that I can replicate what you are seeing?

In general, this will most likely require a customization on your part.

Please note that support for customizations is limited as stated in our support policy.

I’d recommend starting off by taking a look at our Themer’s Guide, which can show you which templates can be edited and copied in order to achieve the results that you are looking for.

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Melanie,

Thanks so much for reaching out!

Can you check what your Import Date Range Limit is set to, under Events Settings < Imports?

In addition, can you update all of your Events Calendar plugins related to their most recent version and see if that helps?

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Kristin,

Thanks so much for reaching out again!

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

I did just check your tooltip on your main events page and it did appear to work as expected.  Would you mind elaborating on where you are seeing the issue, so that we can further assist you?

Let me know if you have any other questions!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Riccardo,

Thanks so much for reaching out!

Unfortunately tickets do not go back into stock automatically.  You do have to manually make some decisions about how tickets and orders should be handled.  We do this intentionally so that our users can have flexibility to decide how to handle their stock.

You can read more about ticket handling here:

https://theeventscalendar.com/knowledgebase/managing-your-orders-and-attendees/

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Peter,

Thanks so much for reaching out!

With each additional ticket, additional attendee is usually required by default for each one.  This is so that information can be added for each additional attendee.

You may be able to remove additional attendee information with a customization on your part.

I’d recommend starting off by taking a look at our Themer’s Guide, which can show you which templates can be edited and copied in order to achieve the results that you are looking for.

If this functionality is a requirement for your intended project, I’d suggest that a third-party developer would be the best way to make this feature happen on a short timeline. ? We maintain a list of developers who work with our plugins on our Knowledgebase here:

https://theeventscalendar.com/knowledgebase/find-a-customizer/

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Robert,

Thanks so much for reaching out!

Can you take a screenshot of what that ticket looks like, fully expanded, on the backend, so that I can try to replicate the issue?

In the meantime, as a first step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

• A conflict with another plugin
• A conflict with your WordPress theme
• A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

• Make a backup of your database
• Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Cody,

Thanks so much for reaching out!

As a first step, can you update all of your Events Calendar related plugins to the most recent versions, and your WooCommerce plugin, and see if the issue still occurs?

You may want to create a test event for this purpose to see if the functionality has returned.

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Josh,

Try the following to remove the day:

.sc_events_full .sc_events_date_day {
display:none;
}

Let me know if that helps!

Thanks,
Jaime

[Jaime Marchwinski]

Hi Nancy,

Thanks for providing me with that information.

I was able to import that Eventbrite event into my test without issue.

One thing to verify is that your Import Date Range Limit under Events Settings < Imports is set to something further than a month, so that this event can import.

Can you also verify that your Eventbrite API is connected under Events Settings < APIs?

In addition, could you please flush your transients using a plugin like Transients Manager or via server, using WP-CLI? You can flush all of your transients (WordPress will repopulate them as necessary), or just the one associated with our plugin: “tribe_aggregator_origins”.

Sometimes this transient caches the response from our server informing that your license is still not present/activated in your site, even though it is.

Let me know if that helps!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Reuel,

Yes, each countdown timer shortcode is for an individual event.  You can add multiple countdowns if you’d like as well.

Here is some more information on the capabilities on that shortcode:

https://theeventscalendar.com/knowledgebase/pro-widget-shortcodes/#countdown-shortcode

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

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