Tickets not getting back in stock

[akumu]

Ticket not getting back in stock by canceling order. (make a test purchase, cash on delivery)

When i cancel a purchased ticket and refund via woo and mark it as refunded. After i’ve done this and delete the attendee from attendees list. The ticket wo’nt get back in stock, on my event page it’s stil saying 0 available out of 2. I use the share capacity with other tickets.

However, in woocommerce the stock is set at 2.

Am i doing something wrong here?

Looking forward to reply.

[Jaime Marchwinski]

Hi Riccardo,

Thanks so much for reaching out!

Unfortunately tickets do not go back into stock automatically.  You do have to manually make some decisions about how tickets and orders should be handled.  We do this intentionally so that our users can have flexibility to decide how to handle their stock.

You can read more about ticket handling here:

https://theeventscalendar.com/knowledgebase/managing-your-orders-and-attendees/

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[akumu]

Thanks for clarifying it to me 🙂

[Jaime Marchwinski]

Glad we could help, you are welcome back in our support forums any time!

Since you marked this thread as Resolved, I am going to close this thread.

Have a great week!

[Author]

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