RSVP Attendee information fields not showing on front end

[Robert]

I have added an additional fieldset for attendee information to be acquired with an RSVP ticket for an event in my calendar. It all looks fine in the backend, but the front end post of the event simply asks the user for their name and email address (ie as for a standard RSVP ticket) and does not ask for the additional information.

[Jaime Marchwinski]

Hi Robert,

Thanks so much for reaching out!

Can you take a screenshot of what that ticket looks like, fully expanded, on the backend, so that I can try to replicate the issue?

In the meantime, as a first step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

• A conflict with another plugin
• A conflict with your WordPress theme
• A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

• Make a backup of your database
• Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Robert]

Hi Jaime –

Many thanks for your initial reply.

Please see below dropbox links to two screenshots. You can see how I have set up an RSVP ticket with two additional attendee information fields – but that the front end doesn’t show them.

Robert Shields
t: 0161-973 1894 m: 07976 286587
[email protected]

https://www.dropbox.com/s/h4w3tv0zr2pj8tc/RSVP%20ticket_be.jpeg?dl=0
https://www.dropbox.com/s/j6x41pgs8w9yf8u/RSVP%20front%20end.jpeg?dl=0

[Jaime Marchwinski]

Hi Robert,

Thanks for providing me with that information.

Can you update all of your Events Calendar plugins to their most recent version and then test again if this issue occurs?

If it does, the next step would be to go through our testing for conflicts procedure and let us know what you find out.

Let me know if you have any other questions along the way!

 

Thanks,

Jaime

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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