[Geoff B.]

Good evening Tony,

Absolutely. We are ready to help out whenever you are back 🙂

Safe travels.

Geoff B.

[Geoff B.]

Good afternoon Kreg,

Thank you for writing back.

The word on the street is that the release is due within the next 2 weeks!

Hopefully that will address all of your importing needs.
But, if it does not, please reach out to us to see if we can point you in the right direction.

Have a great day!

Geoff B.

[Geoff B.]

Good afternoon Mark,

Try adding the following CSS rules to your style.css file or in your Custom CSS metabox:

.tribe-image-upload-area .EventImage {
left: 0;
}

.tribe-image-upload-area input#EventImage:hover {
cursor: pointer;
}

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good afternoon Todd,

Try adding the following CSS rules to your style.css file or in your Custom CSS metabox:

.tribe-image-upload-area .EventImage {
left: 0;
}

.tribe-image-upload-area input#EventImage:hover {
cursor: pointer;
}

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good afternoon Mel,

I am glad we could get most of your issues addressed.

I hope that you succeed in implementing your customization.

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Geoff B.]

Good afternoon again,

What i meant is that If i bought 3 tickets for an event in a page and used the toggle tickets button i could see 3 additional copies of the ticket form. Currently i have no screenshots as i deleted everything and i am not letting people have accounts and view tickets. I am using WPML as well and i have a working solution for what i am after.

 

As you probably know  we do not fully support Event Tickets Plus integration with WPML yet: https://theeventscalendar.com/knowledgebase/wpml-support/

This feature is scheduled to be release later this year. Initially we planned for spring, but there was some pushback.

 

I am glad you were able to put in place a solution that works for you for now.

So far so good on that one but i haven’t found a working solution for my other tread

This is slightly confusing. The link you placed refers to the current thread ?

I was under the impression that you did manage to find the option to allow people to add their registration info. Could you tell me which part precisely you still need help with ?

Have a great day!

Geoff B.

[Geoff B.]

Good afternoon Panagiotis,

Major props to you for finding a solution that works and for sharing it!

As stated before, this should be coming back in extension form pretty soon, so keep an eye out: https://theeventscalendar.com/extensions/

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

 

[Geoff B.]

Good afternoon Rob,

Thank you for your understanding.

As a side note, this did trigger a lot of constructive discussions with our code ninjas.
Among other things, we are indeed looking at providing the ability to customize the backend interface.

This is still in its early stages, but I thought you should know about it.

Furthermore, we will also gradually move everything towards Select2 which offers much better performance for such fields.

In other words, your question did not fall on deaf ears, so keep an eye out for upcoming release announcements.

 

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Geoff B.]

Good afternoon Merijn,

I am super stoked to see that this suggestion helped fix the issue.

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Geoff B.]

Good evening Brent,

Thank you for writing back.

Our server shows that it is maxing out our CPU’s on the service and is ha in ha difficult time supporting it. 2nd problem indicates we are out of licenses and indicates this on our Word Press site. Can you help us solve these issues?

I am sorry to hear that.

We will gladly see you through all of these issues.
However, this will be best done in the premium forums (that let you use private replies).

So I would suggest posting these issues here: https://theeventscalendar.com/support/forums/forum/events/events-calendar-pro/

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Hang in there!

Geoff B.

[Geoff B.]

This reply is private.

[Geoff B.]

Good evening Sue,

Thank you for writing back.

I feel like you have the base software but then lots of programming changes or add ons are needed – which i find very messy… Being able to email – and customise the message types – to all registered users is a very important issue for me and at present it seems this is not possible with your software.

I totally understand where you are coming from.

As you can imagine, there are a great number of features we are excited to work on to enhance our products. That being said, we are also fully aware that there is quite a road ahead to be able to implement all of our customers’ great ideas for new features and enhancements.

This is actually why we decided to keep our plugins customizable and expandable by design.

That way, people do not have to wait to tweak it to their exact needs.

You are right. It is a bit more involved, but we do believe it is the best approach to give people the flexibility they need.

Also date and time of registration is not present in my orders export…..

That is a good point, the date and time is not present in the attendee report export, but the date is visible in the sales reports.

Here again, you could extend the report to your liking. Here is an extension that adds the phone number to that report: https://theeventscalendar.com/extensions/include-attendee-phone-number-in-the-event-attendee-report/

But I will totally relay this suggestion along because I am pretty sure a lot of people would love that.

The other question I have is say I want to add events for different subjects A (4 events) B (2 events) and C (2 events)
How can i display each ticket for these on 1 page… I am still not sure how this can be achieved. i checked the link you supplied but couldn’t find anything – can you be more specific please?

There are at least a couple of ways this can be achieved.

But I am afraid this will fall into the same category of what you are not a fan of: using the building blocks of our plugins and tweaking them / combining them in a way that works for you (as opposed to a built-in option).

So to be more specific, you could:

1. Use a normal page and use our the Events Calendar Pro widgets shortcodes https://theeventscalendar.com/knowledgebase/pro-widget-shortcodes/ for the Advanced List Widget.

   Each type of event should match an event category (which you can add as parameter sin your shortcode).

   From there, you could use Themer’s guide to tweak the widget view and only display tickets

2. Using a normal page and the Events Calendar Pro you could embed the URLs of each of these events (Oembed).

   From there, you could use Themer’s guide to tweak the single event view and only display the tickets (if you are not planning on using the normal single event view anyway)

3. Using a normal calendar page and a page builder, you could simply embed the different WooCommerce products attached to tickets in the format you like.

   However, you will need some customization to get Event Tickets Plus functionalities (like attendee info) to display to.

just feeling like your software is a bit young for what i want to do – anyway please let me know re the above

I agree that at this point, unless you are willing to undergo the customization route our plugins do not seem to be a match for your specific needs.

I would still like to invite you to keep an eye out because we do roll out a substantial number of new features every year. Who knows, perhaps in time this will become your preferred solution ?

Best regards,

Geoff B.

[Geoff B.]

Good evening Cheryl,

Thank you for writing back.

Based on your answers, I dug deeper and I am noticing another few other anomalies in display behaviour. I am convinced that there are either filters in place in the functions.php file or in  /tribe-events/ that are interfering with the tribe_get_events loop.

Could you please send me a copy of the latest version of your WordPress theme / child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.

Please ensure you are using the latest files as found on your actual website.
This way I will get access to any updates or customizations you might have made.

Secondly, do you have a staging / testing environment available ?
That would be awesome to make sure we go through the complete troubleshooting procedure.

Hang in there!

Geoff B.

[Geoff B.]

This reply is private.

[Geoff B.]

Good evening Ines,

I am sorry to hear about the fact that the update did not fix the issue for you.

Could you please send me a copy of the latest version of your WordPress theme / child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.

Please ensure you are using the latest files as found on your actual website.
This way I will get access to any updates or customizations you might have made.

Secondly, could you send me your latest complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Finally, could I get a screenshot of the event series rules for that specific example.

With all of that in hand, I should be able to find the cause of the issue.

Hang in there!

Geoff B.

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