How to get Attendee Information before completing the order?

[Panagiotis]

Hello i am trying to use events tickets plus with woocommerce and i want people to first add the attendee information and then pay. By default when i select the tickets and go to purchase i have the option to go back and add the attendee information after the order but that is useless. We need to collect the information before payment. How do we do that?

[Panagiotis]

Found the check for getting the information before although i am currently experiencing weird issues with multiple tickets showing up

[Geoff B.]

Good afternoon Panagiotis and welcome back!

Thank you for reaching out to us.

I am glad that you found out how to get attendee information as part of the purchase process.

i am currently experiencing weird issues with multiple tickets showing up

Would you mind expanding on what you mean by that ? Perhaps some screenshots ?

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Best regards,

Geoff B.

[Panagiotis]

What i meant is that If i bought 3 tickets for an event in a page and used the toggle tickets button i could see 3 additional copies of the ticket form. Currently i have no screenshots as i deleted everything and i am not letting people have accounts and view tickets. I am using WPML as well and i have a working solution for what i am after.

Currently after using the guidelines for WPML to translate custom types and after using some of the troubleshooting options on WPML i have a working solution.
1 Page with 2 Tickets (Woocommerce) in one language and the translated one with 2 other tickets (Woocommerce) for the other language. By default all products were created in the default language. I went on and changed the language for the tickets-products to the translated and they appear and work ok so far. Also created 1 fieldset per language.

So far so good on that one but i haven’t found a working solution for my other tread:

How to get Attendee Information before completing the order?

Can you help me on that one?

Thanks

[Geoff B.]

Good afternoon again,

What i meant is that If i bought 3 tickets for an event in a page and used the toggle tickets button i could see 3 additional copies of the ticket form. Currently i have no screenshots as i deleted everything and i am not letting people have accounts and view tickets. I am using WPML as well and i have a working solution for what i am after.

 

As you probably know  we do not fully support Event Tickets Plus integration with WPML yet: https://theeventscalendar.com/knowledgebase/wpml-support/

This feature is scheduled to be release later this year. Initially we planned for spring, but there was some pushback.

 

I am glad you were able to put in place a solution that works for you for now.

So far so good on that one but i haven’t found a working solution for my other tread

This is slightly confusing. The link you placed refers to the current thread ?

I was under the impression that you did manage to find the option to allow people to add their registration info. Could you tell me which part precisely you still need help with ?

Have a great day!

Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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