QR Check-In Not Working

[invuedigital]

Hi there,

I’ve spent a few hours now troubleshooting this via the forum, still with no luck. I’ve tried multiple browsers and multiple QR apps (currently using QuickMark), and I am logged in as an administrator, but every QR scan just takes me to the public event page and does not check the guest in. I have deactivated all plugins and switched to the default WordPress theme. Is there anything else I should be testing?

[Geoff B.]

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[invuedigital]

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[Geoff B.]

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[invuedigital]

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[Chris]

Hi Paul. It sounds like you are having a problem that I also ran into. Your users must be in the Editor role and above or have [edit_post] permissions. You must also be signed in to your account in the browser on your phone or the browser in the scanner app so that the validity can be edited in the ticket seller’s account. However, this will leave a vulnerability since the users will be able to access your dashboard and see the event info for other users. I am waiting for support to provide a solution and will check back with you when they do.

Hope this help!

[Geoff B.]

Good evening Paul,

What Chris is saying might prove helpful (thank you Chris).
But I believe you said that you had logged in with an administrator account if I remember.

The emails are still not getting through somehow.  You might want to install something like Easy WP SMTP: https://wordpress.org/plugins/easy-wp-smtp/

I have seen cases were the ticket email were not making it because of WP Mail (that plugin fixes that problem by using a “real” email address).

Otherwise, another solution would be to send me actual unused QR Codes that you are getting via email (even a screenshot should work).

Hang in there!

Geoff B.

[invuedigital]

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[Geoff B.]

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• This reply was modified 9 years ago by invuedigital.

[Geoff B.]

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[invuedigital]

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[Geoff B.]

Good evening Paul,

I am sorry that this did not yield better results.
At this point we’ll have to dig deep to find out what is going on.

Could you please send me a copy of the latest version of your WordPress theme / child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.

Please ensure you are using the latest files as found on your actual website.
This way I will get access to any updates or customizations you might have made.

Additionally, could you please provide us with your latest system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

For one thing, the system information I have lists twenty seventeen as your theme which I am positive is not the case.

Hang in there!

Geoff B.

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