Recurring Event (See all) returns blank page

[crharrison]

Try the link on this page to confirm: https://unityoforangecounty.org/event/class-if-god-is-love/2017-04-25/

[Geoff B.]

Good afternoon Cheryl and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the blank page showing up while you are clicking on the “See all” link.
I would love to help you with this topic.

It almost looks like there is no recurring event available for this specific event, hence the blank page.

Could you tell me if you can see the recurring events from that series in the backend ?

Could you also try re-saving that event to force it’s regeneration ?

Can you tell me what your setting is for Create recurring events in advance for under Events -> Settings -> General ?

Hang in there!

Geoff B.

[crharrison]

If you roll your mouse over Recurring Event (See All), a pop-up shows that the event recurs weekly through May 23. Yes, I can see all 5 listings for the weekly events in the back end. The setting for creating recurring events in advance is 6 months. I tried resaving the event but get the same result.

Same result also for the only other recurring event on this calendar: https://unityoforangecounty.org/events/

[crharrison]

We also are seeing this issue — recurring events not displaying with the “see all” link — here: http://unityrichmond.org/event/race-matters-3/2017-05-28/

We had to revert to 4.3.4 because bugs in later versions caused recurring events to display incorrectly.

[Geoff B.]

Good evening Cheryl,

Thank you for writing back.

Based on your answers, I dug deeper and I am noticing another few other anomalies in display behaviour. I am convinced that there are either filters in place in the functions.php file or in  /tribe-events/ that are interfering with the tribe_get_events loop.

Could you please send me a copy of the latest version of your WordPress theme / child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.

Please ensure you are using the latest files as found on your actual website.
This way I will get access to any updates or customizations you might have made.

Secondly, do you have a staging / testing environment available ?
That would be awesome to make sure we go through the complete troubleshooting procedure.

Hang in there!

Geoff B.

[crharrison]

This reply is private.

[Geoff B.]

This reply is private.

[crharrison]

This reply is private.

[Geoff B.]

This reply is private.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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