[Geoff B.]

Good evening Mel,

Regarding Question 2, as stated before, we are unfortunately limited in the amount of support we can provide for customizations, past pointing people in the right direction.

What I could do is refer you to the following KB article which is our best documentation on the topic: https://theeventscalendar.com/knowledgebase/using-tribe_get_events/

Here is a related usage thread: https://theeventscalendar.com/support/forums/topic/how-to-limit-widget-events-by-date/

In fact, I would recommend using that instead of the snippet that simply offsets the start date by (60 seconds x 60 minutes x 24 hours) * 30 days.

I would highly recommend hiring one of our recommended customizers to do the customization for you if this is too much outside of your comfort zone.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good afternoon Alon,

Thank you for taking the time to write back.

I would like to have the ‘senders’ name custom to my name

To achieve that you have 2 solutions:

1. Use a third-party plugin such as https://wordpress.org/plugins/easy-wp-smtp/ (but this will overtake any email sent by WordPress).
2. You could apply the following snippet in the functions.php file of your theme (without the PHP tag at the top): https://gist.github.com/cliffordp/35d3c0a08e53b061920976f80f0f44b4

the email confirmation be customized with my message

Yes, this can be achieved via template customization.

the ability to send a mass email to all rsvp’s etc.

There is no mass email built-in functionality. But, you can export the attendee list to CSV and use that in something like Mailchimp.

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Hello again Panagiotis!

We did have an extension that did just that, but it needs updating (as it breaks with the latest version of our plugins and the latest version of WooCommerce): tribe-ext-tickets-email-options-0-4-1

We also have a snippet that does that for RSVP tickets: https://gist.github.com/cliffordp/4f06f95dbff364242cf54a3b5271b182

But, at the time of writing, we do not have a working solution.
With that in mind, it should not be too long. You will be notified as soon as it’s out.

But, feel free to steal from that code if you are pressed for time.

Best regards,

Geoff B.

[Geoff B.]

Good afternoon Rob and welcome to the Events Calendar forum!

Thank you for your interest in our products.
We’ll be glad to answer your questions.

I’d like to modify admin views (under wp-admin/) and wanted to know if it’s supported in the pro version.

The short answer is no. We do not support admin view changes.

The scope of our support is mostly to get our customers started on the right track and to help them in case of issues.

We unfortunately do not provide complete support for customization.
You could always hire one of our recommended customizers to do the customization for you.

Secondly, if you have not already done so, I would recommend reading the following about performance: https://theeventscalendar.com/knowledgebase/performance-considerations/

I wish I had a better answer for you, but for now it’s the best one I have unfortunately.

Best regards,

Geoff B.

[Geoff B.]

Good afternoon Toko-pa and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the before HTML content not displaying on Firefox or Google Chrome.
I would love to help you with this topic.

What is going on is that the Before HTML section has a height of 0px for some reason on browsers other than Safari.

Try adding the following CSS rule to your style.css file or in your Custom CSS metabox:

.tribe-events-before-html {
height: 493px;
}

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good afternoon Wolfgang and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the display of the calendar being quite odd on your website.
I would love to help you with this topic.

The first thing I would recommend is to take a look at your W3 Total Cache settings.
Ideally, I would deactivate all of them AND the plugin + I would clear the cache while testing.

Secondly, could you tell me which version of Avada you are using ?

Does the issue persist if you temporarily revert back to a default WordPress theme such as twenty-sixteen ?

Hang in there!

Geoff B.

[Geoff B.]

Good afternoon Priscilla and welcome to the Events Calendar forum!

Thank you for your interest in our products.
We’ll be glad to answer your questions.

My client would like a feature where she can confirm an event with the click of a button from her email (when she gets the new event alert email), rather than entering the dashboard to approve the events manually.

That feature is not currently part of any of our plugins.

That being said, this could be a cool feature to have, you can suggest it in our User Voice forum. That way other customers can vote for it!

In the meantime, you could probably achieve something similar with some customization.
You might want to read our Themer’s guide to get a sense of how that works.

If coding is not really your cup of tea, you could always hire one of our recommended customizers to do the customization for you.

What you would need to do is to include a URL that is event specific and contains the parameters to change the status of the event in the notification email.

But, there is a caveat. Even with that in place, your client will still need to be logged-in as a WordPress admin and she will get directed to the WordPress admin dashboard every time she clicks on such a link.

This actually is a good thing. You see, this is because WordPress will not allow direct database changes to posts nor will it allow an unlogged user to change a post status. If it did, it would be a pretty huge security flaw.

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good afternoon Panagiotis and welcome back!

Thank you for reaching out to us.

I am glad that you found out how to get attendee information as part of the purchase process.

i am currently experiencing weird issues with multiple tickets showing up

Would you mind expanding on what you mean by that ? Perhaps some screenshots ?

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Best regards,

Geoff B.

[Geoff B.]

Good afternoon Laurent and welcome to the Events Calendar forum!

Thank you for your interest in our products.
We’ll be glad to answer your question.

When I test Event Calendar, on the french version. The links to /events/mois/ (months traduction) or /events/liste/ (list traduction) returns 404 errors, but the english links work.

Actually, this is typically because you need to re-save your permalinks after changing the language.

I just tested it out in French and it works perfectly.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good afternoon Dan and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the default mobile view not kicking in.
I would love to help you with this topic.

There are a couple of things that could be done:

1. Can you temporarily switch the default mobile view to month, save it and come back to list to see if that helps ?
2. Could you please send me a copy of the latest version of your WordPress theme / child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.

   Please ensure you are using the latest files as found on your actual website.
   This way I will get access to any updates or customizations you might have made.

3. Finally, could you apply the following snippet in the functions.php file of your theme (without the PHP tag at the top): https://gist.github.com/GeoffEW/dff981933c950aebc3045b827eddc101

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good afternoon Kreg and welcome back!

Thank you for your interest in our products.
We’ll be glad to answer your questions.

Can I import or feed from another Event Calendar Pro

The short answer is very soon that will be possible!

We are in the process of testing the Events Calendar 4.5 which will include many exciting features, including the ability to import events from other the Events Calendar calendars via our Event Aggregator service: https://theeventscalendar.com/product/event-aggregator/.

Stay tuned!

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good afternoon Rebecca and welcome to the Events Calendar forum!

Thank you for your interest in our products.
We’ll be glad to answer your questions.

I have a multisite WP installation I am running several sites from. They all need to share the same calendar information. Is this possible with The Event Calendar?

The short answer is very soon that will be possible!

We are in the process of testing the Events Calendar 4.5 which will include many exciting features, including the ability to import events from other the Events Calendar calendars via our Event Aggregator service: https://theeventscalendar.com/product/event-aggregator/.

Would this require multiple licenses?

The short answer is that you will not require multiple licenses, but rather a license that can handle the number of events that need to be imported to your sub-sites on a daily basis.

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good afternoon SimL and welcome to the Events Calendar forum!

Thank you for your interest in our products.
We’ll be glad to answer your questions.

On Red: words, with other words?

The answer is most probably. I cannot say for sure since the image is password protected.

You could apply the snippet found at the bottom of the following page in the functions.php file of your theme (without the PHP tag at the top):  https://theeventscalendar.com/knowledgebase/change-the-wording-of-any-bit-of-text-or-string/

On Green: Put nofollow at all the link (maps,links and organizer)?

Yes absolutely.

The best way to achieve that is to create a view / template customization.
You might want to read our Themer’s guide to get a sense of how that works.

Basically, you make a copy of the view / module file you want to modify and edit it to your liking (in this case to make certain links nofollow).

Have a great day!

Geoff B.

[Geoff B.]

Good afternoon Math and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the mobile view not looking great after the latest update.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Secondly, could you please send me a copy of the latest version of your WordPress theme / child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.

Please ensure you are using the latest files as found on your actual website.
This way I will get access to any updates or customizations you might have made.

It looks like there is some type of customization in place that requires some updating.

Finally, would it be possible to have the URL to your specific example ?

Hang in there!

Geoff B.

[Geoff B.]

Good afternoon Natasha and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the order of events being quite chaotic on your “See all” page.
I would love to help you with this topic.

The good news is that I have not been able to reproduce the issue on my end.
That means it should totally be possible to fix this.

I understand you have already performed some troubleshooting, but I would like to leave no stone unturned.

Could you please send me a copy of the latest version of your WordPress theme / child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.

Please ensure you are using the latest files as found on your actual website.
This way I will get access to any updates or customizations you might have made.

Additionally, could you try:

1. Making sure ALL cache is disabled and flushed while testing
2. Re-saving the recurring event series

By the looks of it, there seems to be a function that is overriding the order of the posts on that page.

Hang in there!

Geoff B.

 

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