[Geoff B.]

Good evening Maria and welcome to the Events Calendar forum!

Thank you for your interest in our products.
We’ll be glad to answer your questions.

I am not exactly sure which multi-language plugin you are using.
Officially, we support WPML: https://theeventscalendar.com/knowledgebase/wpml-support/

Normally, that should enable you to set a directory for the default language as well.

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Daniel and welcome to the Events Calendar forum!

Thank you for your interest in our products.
We’ll be glad to answer your questions.

I.E. people will be creating websites in a WP Multisite network and would have access to manage events on their website. If we purchase the MS license can we use your plugin in this manner?

Yes. Absolutely.

Based on your description, that would totally work.

Depending on your needs, you might also want to take a look at our Community Events add-on that lets websites’ users contribute to the calendar from the front-end: https://theeventscalendar.com/product/wordpress-community-events/

Best regards,

Geoff B.

[Geoff B.]

Good evening Mark and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

Any thoughts on how to display a small thumbnail of events (nest three or four) on front-page?

You could accomplish that by taking advantage of the Events Calendar Pro’s shortcodes feature:

1. https://theeventscalendar.com/knowledgebase/pro-widget-shortcodes/
2. https://theeventscalendar.com/knowledgebase/embedding-calendar-views-tribe_events-shortcode/

Depending on what you are looking for, you might have to add some CSS rules to get the display precisely to your liking.

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening David and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the struggles you have faced with tickets so far.
I would love to help you with this topic.

The good news is that under normal circumstances Event Tickets Plus should work smoothly with WooCommerce. So let’s find out why that is not the case for you so far.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Secondly, by the sound of it, it looks like there is some type of conflict at play.
This is usually because of:

1. A conflict with another plugin
2. A conflict with your WordPress theme
3. A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1. Make a backup of your database
2. Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes.

Geoff B.

 

[Geoff B.]

Good evening Rachel and welcome to the Events Calendar Support forum!

Thank you for your interest in our products.
We’ll be glad to answer your questions.

1) is there the ability within event tickets plus, to have automatic reminder emails go to each ticket holder, 48 hours (or at a set time) before the event?

Our plugin does not currently have such a feature. But this is in our plans.
Please vote for the feature here: https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/8391186-reminder-emails-for-x-days-before-event

In the meantime, some of our customers have used 3rd party plugins for that purpose: https://woocommerce.com/products/follow-up-emails/

2) In the ticket questions/form registration area – is there the ability to ask some questions to the ticket buyer only, and not repeat those questions for each attendee?

This would be possible in one of 2 ways:

1. By limiting the number of tickets that can be purchased in a transaction to 1.
2. By creating a template override. You might want to read our Themer’s guide to get a sense of how that works.

3) Is there a way not to show how many tickets are left, and how many are the total available?

Yes. This can be accomplished either by a template override / view customization or by some simple CSS.

Try adding the following CSS rule to your style.css file or in your Custom CSS metabox:

.tribe-tickets-remaining {display: none !important;}

4) Is there a way to group my tickets into categories within the one event. IE, “Specials” “Regular Tickets” “Accommodation” “Extras” ? I have so many different accommodation options for our retreats, and then separately the retreat ticket itself, plus extra items that can be ordered. It gets messy just in a long list. Therefore, a category headings possible?

I totally see your point.

At the moment, we do not offer such complex sorting, at least not without some customization work.

Another option would be to simply use a WooCommerce product page for your purpose: https://gist.github.com/GeoffEW/4246401bb310ae087640ce7bf0b83937

Please not that this is not supported however and at your own risk (since issues are possible).

5) I have noticed that I cant design or adjust the layout of the tickets, beyond adapting the entire page layout including my header menu. Is there any other way to design what the tickets look like – specifically the border width around the tickets, and any colours, or border lines? Is there a short code or something to insert the tickets into any page design I make?

I would recommend voting for that feature here: https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/9608961-easy-way-to-design-and-preview-email-ticket

Alas, for now any design change can only be done via some template overrides (which we discussed earlier).

Best regards,

Geoff B.

[Geoff B.]

Good evening Victoria and welcome to the Events Calendar forum!

Thank you for your interest in our products.
We’ll be glad to answer your question.

if an event was added to one calendar, it would be added to all the calendars.

The short answer is yes.

We recently introduced a new feature via our Event Aggregator service that let’s you import events of another calendar via URL: https://theeventscalendar.com/product/event-aggregator/

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Stephanie and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the tickets not being sent. Yikes!
I would love to help you with this topic.

Normally, in such a case, simply using a plugin to send emails using an SMTP server does the trick.

However, I am noticing that you already have such a plugin in place. Furthermore, it seems to be properly configured since other emails are being sent.

At this point, I would exceptionally like to offer to login to take a look (not to touch).
For that purpose, I will require temporary admin credentials in a private reply.

Additionally, would it be possible to run a quick test to see if this is also the case when using a different payment gateway (e.g.: cheque payment) ?

Hang in there!

Geoff B.

[Geoff B.]

Good evening Roger and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

I believe the following article is exactly what you need: https://theeventscalendar.com/knowledgebase/change-photo-view-to-equal-height-grid/

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Mike and welcome to the Events Calendar forum!

Thank you for your interest in our products.

Kudos on finding the form and best of luck with the application.

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Geoff B.]

Good evening Diqing and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the order still being set to “processing”.
I would love to help you with this topic.

I just went ahead and checked the transaction status.
You are right. Most probably because this is a bank wire transfer, the transaction has not yet been confirmed by PayPal.

The current status is “Payment pending: paymentreview Order status changed from Pending Payment to On Hold.”

This is really bad customer service considering that I have paid through PayPal’s bank wire transfer, not credit card.

Although I totally understand how this can be very frustrating, especially when you are in a hurry, I have to politely disagree with you on this one.

The additional delay is not set by us. It is rather unfortunately a consequence of the type of payment used and the time required by Paypal to clear a transaction made using the wire transfer.

We sincerely wish this was faster, but I am sure you can appreciate that we cannot release a license until a payment is confirmed.

As a comparison, most banks usually require 3 -5 business days for a wire payment to be processed.

In order to avoid such situations from ever happening again, I would highly recommend either using a credit card or using funds already deposited in the PayPal account for your future transactions.

I wish I had a better answer for you, but for now it’s the best one I have unfortunately.

Hang in there!

Geoff B.

 

[Geoff B.]

Good evening Steve and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

I just went ahead and checked with the email attached to this ticket and could not find a refund request. Perhaps a different email address was used for the purchase ?

In any case, here is the procedure to make sure the request goes through: https://theeventscalendar.com/knowledgebase/refund-policy/

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Alby and welcome to the Events Calendar forum!

Thank you for your interest in our products.
We’ll be glad to answer your question.

can I purchased a license for 1 site and then if I sell another pay the 50 U$s extra for the license for 3 sites ?

Absolutely.

Once you make the initial purchase, there should be an “upgrade” button that appears under the license tab of your account.

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Charlie and welcome to the Events Calendar forum!

Thank you for your interest in our products.
We’ll be glad to answer your question.

Normally, the account is tied to a specific email address.
Hopefully you still have access to the email address the account is tied to.

Could you tell me which website would require that license (that might allow me the email in question) ?

With that in mind, if the license is expired, the simplest thing would probably be to simply get a brand new license and perhaps associate it to a generic email address (as opposed to an email address related to an invidual. Eg.: [email protected] instead of [email protected]).

That way access to the account will be simple, even when turnover occurs.

Best regards,

Geoff B.

[Geoff B.]

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[Geoff B.]

This reply is private.

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