Refund Request

[Steve]

Hello I sent an email last week to support at events [email protected] with regards to requesting a refund.

Could you confirm this was received please or if I should have sent it to a different department.

Thanks.

[Geoff B.]

Good evening Steve and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

I just went ahead and checked with the email attached to this ticket and could not find a refund request. Perhaps a different email address was used for the purchase ?

In any case, here is the procedure to make sure the request goes through: https://theeventscalendar.com/knowledgebase/refund-policy/

Let me know if that helps.

Have a great day!

Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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