Order #1283745 still on hold

[Diqing]

Hi, I am in a big hurry to download and use the pro plugin. But the Order #1283745 is still on hold. This is really bad customer service considering that I have paid through PayPal’s bank wire transfer, not credit card.

[Geoff B.]

Good evening Diqing and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the order still being set to “processing”.
I would love to help you with this topic.

I just went ahead and checked the transaction status.
You are right. Most probably because this is a bank wire transfer, the transaction has not yet been confirmed by PayPal.

The current status is “Payment pending: paymentreview Order status changed from Pending Payment to On Hold.”

This is really bad customer service considering that I have paid through PayPal’s bank wire transfer, not credit card.

Although I totally understand how this can be very frustrating, especially when you are in a hurry, I have to politely disagree with you on this one.

The additional delay is not set by us. It is rather unfortunately a consequence of the type of payment used and the time required by Paypal to clear a transaction made using the wire transfer.

We sincerely wish this was faster, but I am sure you can appreciate that we cannot release a license until a payment is confirmed.

As a comparison, most banks usually require 3 -5 business days for a wire payment to be processed.

In order to avoid such situations from ever happening again, I would highly recommend either using a credit card or using funds already deposited in the PayPal account for your future transactions.

I wish I had a better answer for you, but for now it’s the best one I have unfortunately.

Hang in there!

Geoff B.

 

[Diqing]

Hi, My apology for my utterance that it is bad customer service. Clearly it is PayPal’s problem, not yours. I use PayPal to make all purchases and this never happened to me before.

Now the transaction has gone through and everything works as advertised.

Thanks.

[Geoff B.]

Good afternoon Diqing,

Thank you for writing back and for your understanding.

The most important part is that everything works for you now.

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

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