- This topic has 9 replies, 2 voices, and was last updated 8 years, 11 months ago by
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Check all settings to email tickets when order is complete. We are using multi-site WP environment as well using a paypal integration with w/woo commerce. All emails sent from system work except when using a ticket type on woo commerce. I noticed when I set up a RSVP event that is free it Event Tickets Plus successfully sends the tickets to the customer.
Good evening Stephanie and welcome to the Events Calendar Support forum!
Thank you for reaching out to us.
We are sorry to hear about the tickets not being sent. Yikes!
I would love to help you with this topic.Normally, in such a case, simply using a plugin to send emails using an SMTP server does the trick.
However, I am noticing that you already have such a plugin in place. Furthermore, it seems to be properly configured since other emails are being sent.
At this point, I would exceptionally like to offer to login to take a look (not to touch).
For that purpose, I will require temporary admin credentials in a private reply.Additionally, would it be possible to run a quick test to see if this is also the case when using a different payment gateway (e.g.: cheque payment) ?
Hang in there!
Geoff B.
Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.
Thanks so much!
The Events Calendar Support Team
- The topic ‘Tickets don't send out to customer when using woocommerce to checkout’ is closed to new replies.