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Good afternoon Marylin and welcome to the Events Calendar Support forum!
Thank you for reaching out to us.
I would love to help you with this topic.If I understand correctly, you are looking for a way to install our plugins after downloading them.
I believe you will find the correct instructions here: https://theeventscalendar.com/knowledgebase/downloading-and-installing-the-plugin/
Look for “Installing Your Purchased Plugin”.
Let me know how that goes.
Best regards,
Geoff B.Good afternoon VK and welcome to the Events Calendar forum!
Thank you for your interest in our products.
We’ll be glad to answer your questions.By going through the support forums, I noticed that it is possible to integrate with WooCommerce plugin (which is great).
Yes, we do integrate with WooCommerce, but you will require our Event Tickets Plus add-on to do so: https://theeventscalendar.com/product/wordpress-event-tickets-plus/
My question – will it work with the WooCommerce Subscriptions extension?
That is a great question. I guess it will largely depend on what implementation (requirements) you have in mind. Could you expand on that ?
Technically, tickets are simple virtual products that do not display in the catalog by default.
Best regards,
Geoff B.
Hey Mark,
Thank you for getting back to us and kudos on trying out different implementations.
As you can see, it is fairly easy to put in place.
You should also know that it is possible to customize just about any view (including shortcodes and widgets) using our themer’s guide. This allows you to loosely borrow the code from other views if you need.
You might want to read our Themer’s guide to get a sense of how that works.
Let me know if you need a hand to get this to look slightly different.
Best regards,
Geoff B.
Good afternoon Luis and welcome to the Events Calendar forum!
Thank you for your interest in our products.
We’ll be glad to answer your questions.Is it possible to customize the views (Calendar and Single Event page) in The Events Calendar or is this something exclusive of Events Calendar Pro?
You can customize the views of any of our plugins (both the free ones and the premium add-ons).
This can all be done using the themer’s guide.
You might want to read our Themer’s guide to get a sense of how that works.
Best regards,
Geoff B.
Good afternoon Charlie,
Thank you for writing back.
From the looks of it, every year a different email address has been used so far for the purchase of the license. Last license was purchased by svandelaarschtJust to make sure I understand: we purchase the the pro license on this site, and then register on our WordPress?
Exactly.
And of course, we will gladly help should you bump into any issue.
Best regards,
Geoff B.
Good afternoon Sun-Chan and welcome back!
Thank you for reaching out to us.
Major kudos for finding the cause of the issue!
You are welcome back in our support forums any time 🙂
For now, I am going to close this thread.
Have a great week!
Geoff B.
Good afternoon Diqing,
Thank you for writing back and for your understanding.
The most important part is that everything works for you now.
You are welcome back in our support forums any time 🙂
For now, I am going to close this thread.
Have a great week!
Geoff B.
Good afternoon Trent,
Thank you for writing back.
I am super stoked that this solved the issue for you.
To your point, sometimes the updates will only visible here: http://idahobankers.org/wp-admin/update-core.php
You are welcome back in our support forums any time 🙂
For now, I am going to close this thread.
Have a great week!
Geoff B.
Good evening Karl and welcome to the Events Calendar Support forum!
Thank you for reaching out to us.
We are sorry to hear about the strange license key behaviour you are experiencing.
I would love to help you with this topic.Could you tell me if somehow your site is part of a multisite setup ?
Hang in there!
Geoff B.
Good evening Trent and welcome back!
Thank you for reaching out to us.
We are sorry to hear about the struggles you have faced with the additional attendee information. Yikes !
I would love to help you with this topic.
To clarify, in order to ensure proper functioning you will need “matching” versions of our plugins.
In other words, plugins that have a similar release date. The latest version of our plugins is always a good way to achieve this setup.At the time of writing that means:
- the Events Calendar 4.5.1
- the Events Calendar Pro 4.4.7 – you currently have 4.4.4
- Event Tickets 4.4.7
- Event Tickets Plus 4.4.7 – you currently have 4.4.3
So in short, it looks like your first step would be to update 2 out of the 4 plugins.
If that still does not work, there might be a conflict at play.
But let’s first see how the upgrades go.
Hang in there!
Geoff B.
Good evening Marie and welcome back!
Thank you for reaching out to us.
We are sorry to hear about the “all” link not working in your language.
I would love to help you with this topic.Before we get started, please not that we officially do not support QtranslateX, but rather WPML: https://theeventscalendar.com/knowledgebase/wpml-support/
This might be related since the translated version of the slug does not work, but the untranslated version does: http://www.markaryd.com/evenemang/premiar-black-light-den-sista-riktiga-bond-filmen-markaryd/all/
When translation file strings are not kicking in, it is usually caused by one of the following things:
- Your translation files are not up to date
- You are using some customized translation files that have been placed in the /wp-content/languages/ or /wp-content/languages/plugins/ folder. These might not be updated and will override any other file.
- The strings are translated, but are considered “fuzzy”
In the first 2 cases, the solution is to update your translation files using the pot file. You can do this by using the Poedit software and heading to Catalog > Update from pot file.
In the last case, you will need to make them “unfuzzy” using Poedit.
Either way, you could also adapt and apply the following snippet in the functions.php file of your theme (without the PHP tag at the top): https://gist.github.com/barryhughes/eef63b959317d96ba4de28bebfd4d3e0#file-custom-all-recurring-events-slug-php
Let me know how that goes.
Best regards,
Geoff B.Good evening Dan and welcome back!
Thank you for reaching out to us.
We are sorry to hear about the tooltip over feature no longer working.
I would love to help you with this topic.By the sound of it, it looks like there is some type of conflict at play.
This is usually because of:- A conflict with another plugin
- A conflict with your WordPress theme
- A template customization for the Events Calendar that requires updating
When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.
A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.
The next step would be to go through our testing for conflicts procedure and let us know what you find out.
Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.
But, before you do that, there are 2 things I would advise:
- Make a backup of your database
- Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)
Quite possibly, this could also be a matter of a simple CSS z-index to modify.
Let me know how that goes.
Geoff B.
Good evening Nahum and welcome to the Events Calendar Support forum!
Thank you for reaching out to us.
We are sorry to hear about the text “No Event” appearing on your site in an undesired manner.
I would love to help you with this topic.For that purpose, could you provide a URL or a screenshot of the issue to help me troubleshoot this for you ?
Best regards,
Geoff B.
