Account Information

[charlie]

Hello,

I work for an organization that recently had a lot of turn over and we don’t have the account information for our events calendar. We want to renew it, as we have lots of outstanding updates. Please let me know what we can do to get this done.

Charlie

[Geoff B.]

Good evening Charlie and welcome to the Events Calendar forum!

Thank you for your interest in our products.
We’ll be glad to answer your question.

Normally, the account is tied to a specific email address.
Hopefully you still have access to the email address the account is tied to.

Could you tell me which website would require that license (that might allow me the email in question) ?

With that in mind, if the license is expired, the simplest thing would probably be to simply get a brand new license and perhaps associate it to a generic email address (as opposed to an email address related to an invidual. Eg.: [email protected] instead of [email protected]).

That way access to the account will be simple, even when turnover occurs.

Best regards,

Geoff B.

[charlie]

Thanks. I think creating a new account and buying the Pro license sounds like the best option. I work at AAA Minneapolis, so the email should end in aaaminneapolis.com. Although, I’m not entirely sure we can get access to the former employees email.

Just to make sure I understand: we purchase the the pro license on this site, and then register on our WordPress?

Thanks for your help!

[Geoff B.]

Good afternoon Charlie,

Thank you for writing back.
From the looks of it, every year a different email address has been used so far for the purchase of the license. Last license was purchased by svandelaarscht

Just to make sure I understand: we purchase the the pro license on this site, and then register on our WordPress?

Exactly.

And of course, we will gladly help should you bump into any issue.

Best regards,

Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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