Automated email reminders & ask some questions just to ticket buyer, not all.

[Rachel]

Hi There,
I have just purchased a 1 year lisence for 1 website.
But I seem to have run into an issue, and Im hoping you can let me know the answers to my questions:
1) is there the ability within event tickets plus, to have automatic reminder emails go to each ticket holder, 48 hours (or at a set time) before the event?
2) In the ticket questions/form registration area – is there the ability to ask some questions to the ticket buyer only, and not repeat those questions for each attendee?
3) Is there a way not to show how many tickets are left, and how many are the total available?
4) Is there a way to group my tickets into categories within the one event. IE, “Specials” “Regular Tickets” “Accommodation” “Extras” ?
I have so many different accommodation options for our retreats, and then separately the retreat ticket itself, plus extra items that can be ordered. It gets messy just in a long list. Therefore, a category headings possible?
5) I have noticed that I cant design or adjust the layout of the tickets, beyond adapting the entire page layout including my header menu. Is there any other way to design what the tickets look like – specifically the border width around the tickets, and any colours, or border lines? Is there a short code or something to insert the tickets into any page design I make?

These are all my questions for now.
Thank you,
Anandamayi

[Geoff B.]

Good evening Rachel and welcome to the Events Calendar Support forum!

Thank you for your interest in our products.
We’ll be glad to answer your questions.

1) is there the ability within event tickets plus, to have automatic reminder emails go to each ticket holder, 48 hours (or at a set time) before the event?

Our plugin does not currently have such a feature. But this is in our plans.
Please vote for the feature here: https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/8391186-reminder-emails-for-x-days-before-event

In the meantime, some of our customers have used 3rd party plugins for that purpose: https://woocommerce.com/products/follow-up-emails/

2) In the ticket questions/form registration area – is there the ability to ask some questions to the ticket buyer only, and not repeat those questions for each attendee?

This would be possible in one of 2 ways:

1. By limiting the number of tickets that can be purchased in a transaction to 1.
2. By creating a template override. You might want to read our Themer’s guide to get a sense of how that works.

3) Is there a way not to show how many tickets are left, and how many are the total available?

Yes. This can be accomplished either by a template override / view customization or by some simple CSS.

Try adding the following CSS rule to your style.css file or in your Custom CSS metabox:

.tribe-tickets-remaining {display: none !important;}

4) Is there a way to group my tickets into categories within the one event. IE, “Specials” “Regular Tickets” “Accommodation” “Extras” ? I have so many different accommodation options for our retreats, and then separately the retreat ticket itself, plus extra items that can be ordered. It gets messy just in a long list. Therefore, a category headings possible?

I totally see your point.

At the moment, we do not offer such complex sorting, at least not without some customization work.

Another option would be to simply use a WooCommerce product page for your purpose: https://gist.github.com/GeoffEW/4246401bb310ae087640ce7bf0b83937

Please not that this is not supported however and at your own risk (since issues are possible).

5) I have noticed that I cant design or adjust the layout of the tickets, beyond adapting the entire page layout including my header menu. Is there any other way to design what the tickets look like – specifically the border width around the tickets, and any colours, or border lines? Is there a short code or something to insert the tickets into any page design I make?

I would recommend voting for that feature here: https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/9608961-easy-way-to-design-and-preview-email-ticket

Alas, for now any design change can only be done via some template overrides (which we discussed earlier).

Best regards,

Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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