[Cliff]

Hi, Keith. Thanks for your interest in Event Tickets Plus.

Please reference my response at https://theeventscalendar.com/support/forums/topic/qr-reader-problems/#post-1242385 and let me know if it answers your question.

Last but not least, we have a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

I hope this info helps. Let me know if you have any follow-up questions.

[Cliff]

Hi, Kate. That’s odd! Sorry you’re experiencing this.

Could you please take a screenshot of this widget’s settings, and, since this isn’t currently a known issue, I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Sixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts Mode). That will give me a lot of extra information to help diagnose the problem.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Cliff]

Hi. Thanks for your detailed report.

You are correct, and I’ve logged a request for our developers to add End Date to the ticket email.

For your reference, here’s where Start Date is implemented: https://github.com/moderntribe/event-tickets/blob/4.4.2/src/views/tickets/email.php#L292

If you needed this functionality available immediately, you could reference our Themer’s Guide to create your own, customized version of the email’s content.

I’ll mark this ticket as Pending Fix, which means this thread should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release.

I apologize for this issue and appreciate your understanding and patience.

[Cliff]

Hi, Lee.

Thanks for your interest in our plugin suite.

Our Filter Bar add-on can display the Additional Fields data from Events Calendar PRO.

Last but not least, we have a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

I hope this info helps. Let me know if you have any follow-up questions.

[Cliff]

Hi, Milos.

Thanks for the detailed question, including the screenshots.

There is no longer hover functionality in that widget. It was deliberately removed, partly for UX reasons, especially for mobile users (would require a tap instead of a mouseover).

Please let me know if you have any follow-up questions on this topic.

[Cliff]

Hi, Colm.

Thanks for your detailed question.

Would you please add the following code snippet to your site, try to process a payment again, and then share the log file’s results?

https://gist.github.com/cliffordp/aa9a01c1935e2b2c0b3c5ee788416fdf

This will give us a lot of extra information to help diagnose the problem.

Thank you.

[Cliff]

Hi, again, Dor.

I’m aware of https://wordpress.org/plugins/duplicate-tec-event/ (third-party, not guaranteed or supported by us), but I don’t know if tickets would duplicate along with the other data. To be honest, they shouldn’t. Our tickets are designed to be per-event, not reused throughout multiple events.

Therefore, I’d advise against this sort of a setup.

Regardless, if you try it, we always recommend restorable database and file backups before modifying anything on your site.

[Cliff]

Hi, Dor. Sorry you’re experiencing this.

I tried replicating this issue but couldn’t, so I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Sixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please re-share your System Information (while in Testing for Conflicts Mode). That will give me a lot of extra information to help diagnose the problem.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Cliff]

Iain, please reference my response at https://theeventscalendar.com/support/forums/topic/qr-reader-problems/#post-1242385 and let me know if that’s your situation as well (not being logged in as a user with the proper capabilities).

Please let me know how it goes for you, and I’ll be happy to help you further as needed.

[Cliff]

Hi.

The shortcode’s output comes from render_view() in wp-content/plugins/events-calendar-pro/src/Tribe/Shortcodes/Tribe_Events.php, and its output is filterable via tribe_events_pro_tribe_events_shortcode_output.

However, an easier solution is just to hide it via CSS, like this:

#tribe-events.tribe-events-shortcode.view-map {
display: none;
}

This will hide both the Tribe Bar and the Event List below the Map.

Since we won’t be displaying the Tribe Bar, you might as well not render it at all, like this:

[tribe_events tribe-bar="false" view="map"]

Please let me know how this goes for you.

[Cliff]

Hi, Andrew.

Thanks for your detailed question. If I’m understanding it correctly, you could probably use the tribe_aggregator_event_image filter hook to listen for an image being added.

Another possible solution might be to temporarily setup (then tear down) a listener using a WP Meta API hook for the actual adding of the image to the post_meta data, but this approach likely isn’t necessary.

P.S. I don’t see an Event Aggregator (EA) license on your account, so if you need follow-up assistance, please create the thread from the account you’re using that has EA on it… or buy one with this account and continue this thread.

[Cliff]

Hi, Lindsey. Sorry you experienced this.

1. Could you please provide a link to the event where this occurred?
2. Also, can you replicate this behavior for other events or was it just this one?
3. If there was more than 1 ticket type available for this event, was it all tickets for this event or just 1 of the available ticket types?
4. Finally, please specify which type of ticket: RSVP, WooCommerce, EDD, etc?

[Cliff]

Hi, Dylan.

We state in our Compatibility with WooCommerce Extensions article that we don’t monitor and test all of WooCommerce’s extensions with our plugins and therefore don’t claim any specific compatibility or integrations.

I’d say it might be worth a try but whether it works or doesn’t–now or in the future–we wouldn’t be able to provide support for integrating it into Event Tickets Plus.

[Cliff]

That is correct. Updates and support go hand-in-hand with our products.

We believe they provide good/great value for the price, especially compared to custom coding something yourself or increasing visitors’ user experience.

And I was mistaken before. I assumed it was a license expiration but it was actually a refund. You purchased on Jan 11, 2016, and it was refunded the same day with a reason of “Customer meant to purchase Events Calendar PRO”. Therefore, I’m guessing the automatic cancellation of your Community Events license didn’t happen and it was later manually caught and changed on July 10, 2016.

You can see your order history at the bottom of https://theeventscalendar.com/my-account/

Let me know if you have any follow-up questions.

[Cliff]

I understand now.

As you said, that is a Facebook page link, which is why it was more than one event — which could be imported by using a link like https://www.facebook.com/events/406715123008584/ (single event) instead of https://www.facebook.com/themidnightshiftsydney (multiple events).

Also, part of the miscommunication here is that we have this thread tied to 2 internal bug reports. George updated this thread because the “automatic import from Facebook fails while manual works in some cases” issue was fixed.

However, the “Featured images aren’t getting imported from Facebook” issue is still not resolved. I would expect this code change to be the solution, but I cannot guarantee it… however, you might want to try making the edit to your own /wp-content/plugins/the-events-calendar/src/Tribe/Aggregator/API/Image.php

(Of course, we always recommend restorable database and file backups before modifying anything on your site.)

If you choose not to attempt this file change, then you’ll need to await the next release that includes the fix. Once this 2nd fix is released, this thread will receive a 2nd update that it is released.

[Author]

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