Ticket Sales Ended Early

[Lindsey]

Hello, I had an issue with tickets sales ending early. On the back end it says “When will ticket sales occur? If you don’t set a start/end date for sales, tickets will be available from now until the event ends.” but the morning of the event it had a notice saying this event has past and people were unable to purchase tickets. I checked my timezone settings thinking maybe that was the issue, can’t really say that it was. What do you think would cause that? Is there something I didn’t set up correctly?

[Cliff]

Hi, Lindsey. Sorry you experienced this.

1. Could you please provide a link to the event where this occurred?
2. Also, can you replicate this behavior for other events or was it just this one?
3. If there was more than 1 ticket type available for this event, was it all tickets for this event or just 1 of the available ticket types?
4. Finally, please specify which type of ticket: RSVP, WooCommerce, EDD, etc?

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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