Community Tickets – 100% to event creator, 0% to site admin – Paypal Split Pay

[Colm]

I’m trying to have my community tickets setup that people who create the even get 100% of the ticket price.

When I select the fee as None as per -> http://prntscr.com/eabr88 – everything works well except the site admin gets the full ticket price. I assume then they are expected to distribute this out to the event holder.

I thought that event creators could enter their email here -> http://prntscr.com/eabrtj and if I selected “NONE” as above in backend; the user would get 100% in the email they specified.

It appears even when I have selected to receive no fee and also user has specified their email; the admin payapl STILL gets the full fee.

I then proceeded to set up split payments i.e. 100% event creator, 0% admin.

I followed all steps and sandbox doesn’t work – an error appears -> http://prntscr.com/eabsqg

These were the details added in the sandbox area -> http://prntscr.com/eabqwk

I have also disabled all plugins etc. to check for conflicts; it is not this.

I HAVE FOLLOWED ALL GUIDELINE AND CHECKED ALL FORUM RESPONSES and they have not helped so please do not direct me to one of these.

I am adding my login details to both WP and Paypal in a private note below.

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1. Please confirm if I need to setup payments split to achive what I want (i.e. 100% fees to go to event creater email stated here: http://prntscr.com/eabtnp)
2. If I need to used split payments (100% creater, 0% admin) it is not working so please check as all details are correct.

In the interest of efficiency; please take the above into account.

Thanks,

[Colm]

This reply is private.

[Cliff]

Hi, Colm.

Thanks for your detailed question.

Would you please add the following code snippet to your site, try to process a payment again, and then share the log file’s results?

https://gist.github.com/cliffordp/aa9a01c1935e2b2c0b3c5ee788416fdf

This will give us a lot of extra information to help diagnose the problem.

Thank you.

[Colm]

This reply is private.

[Cliff]

This reply is private.

[Colm]

This reply is private.

[Cliff]

I understand that transaction failed. Thank you for pointing that out to me.

To be clear, please confirm that log is from when you had “Per-ticket fee type” option set to “None”? Or did you maybe have it set to “Percentage” with “Fee percentage” set to “blank”? Or a different setting?

[Colm]

This was when set as per the log, 20%. Let’s try get everything working in the first instance then we can worry about the fees! It’s not working regardless of percentage set. Thanks.

[Cliff]

Gotcha. Thanks for clarifying.

I did see “Account not found” multiple times in that log file. Are both the facilitator and the receiver email addresses actually valid PayPal accounts and setup properly?

Additional considerations:

• If you’re in sandbox mode, you need to use sandbox accounts; you cannot mix one sandbox account with one live account.
• Unless you’ve been explicitly approved by PayPal to use split/adaptive payments, transactions will fail outside of sandbox mode.

Please let me know what you find out in regards to your PayPal account(s).

[Colm]

This reply is private.

[Cliff]

This reply is private.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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