Cliff

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Viewing 15 posts - 4,216 through 4,230 (of 10,686 total)
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  • in reply to: presale questions #1274999
    Cliff
    Member

    I understand. Setting up your own WordPress site the right way isn’t as easy as some people make it out to be.

    If you need some coding or general WordPress setup help, you may want to ask your developer or reference our documentation and list of known customizers.

    In general, I’d say our calendar suite is the best choice out there for WordPress sites, but every software might lack some functionality each user considers necessary or ideal. We’re always working hard to improve it and continue leading in the WordPress calendaring space.

    Please let me know if I can be of further assistance at this time.

    in reply to: Import anything other than Eventbrite not working #1274993
    Cliff
    Member

    In the import options drop-down:

    • CSV appears no matter what.
    • Eventbrite appears if the Eventbrite Tickets plugin is active.
    • iCal, Google Calendar, Facebook, etc. appear only if you have a valid Event Aggregator license in your settings (no other plugin to install/activate).

    Did you enter your b3e…9ed license in the Event Aggregator license field (i.e. the right key in the right spot)?

    If you did, maybe try removing it from your Registered Licenses page, remove it from your wp-admin, save, and then re-enter/save the license key.

    If that still doesn’t work, I’d suggest following the Using Google Chrome Developer Tools link I shared. If that doesn’t prove helpful, please try enabling WP_DEBUG and WP_DEBUG_LOG, as I shared before.

    in reply to: I WANT TOTAL OF USER EVENTS COUNT NUMBER #1274975
    Cliff
    Member

    Hi, Mark.

    If I understand your question correctly, you’d like a count of events per author, since the Community Events (CE) assigns the logged-in user as the event/post author.

    If you do want this, are you looking for it to be available as a shortcode?

    If yes, are you wanting this to include Draft (e.g. not yet approved) Events, Published Past Events, or Published Upcoming Events?

    These are questions you’d want to have answers to in order to start down the path of implementing this customization.

    If you need some coding help, you may want to ask your developer or reference our documentation and list of known customizers.

    You could look at the code here to see how the Event List at /events/community/list gets generated:

    Lines 2021-2033 of /wp-content/plugins/the-events-calendar-community-events/src/Tribe/Main.php — just search for the tribe_ce_my_events_query filter to get to the relevant spot in that file.

    I hope this helps.

    in reply to: adding new fields #1274964
    Cliff
    Member

    Hi, Brian.

    Assuming your event does not have tickets (and therefore the PDF link could be included in an email notification customization), you could use PRO’s Additional Fields to add a Text or URL field type. Then you could include a link to the PDF in the Event’s details.

    Please let me know if you have any follow-up questions on this topic.

    Cliff
    Member

    Hi, Nicholas.

    Thanks for linking to that other thread.

    In that thread, it states the fix was released as of PRO version 4.4.3

    I see your site has PRO 4.4.1

    Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

    Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

    in reply to: Missing ” next to previous and next month #1274949
    Cliff
    Member

    Hi, Lindsey.

    It looks like that is supposed to be an Icomoon icon via Avada’s theme functionality.

    Since we don’t provide support for Avada, I’d suggest asking their support.

    Please let me know if you think I can be of further assistance here.

    in reply to: Community events #1274948
    Cliff
    Member

    Hi, Robert.

    Thanks for your interest in our plugin suite.

    You might also be able to accomplish this via a membership plugin (third-party, not guaranteed or supported by us) by controlling access to the New Event form via their functionality.

    I feel like I’ve seen such functionality requested before, but I didn’t find an existing feature request at our plugins’ UserVoice page. You could add a new idea there if you’d like.

    This allows others who are interested in that feature to easily voice their support. We frequently review suggestions there to find out which ones are popular, then we implement as many of them as we can.

    If you post it / find it, feel free to link to it from here in case anyone comes across this forum thread in the future.

    Last but not least, we have a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

    I hope this info helps. Let me know if you have any follow-up questions.

    in reply to: Is there any way to import body copy? #1274943
    Cliff
    Member

    Hi, Scott.

    I’d suggest you reference our CSV import documentation.

    If you’re instead trying to import from Google Calendar, Facebook, iCal files, etc, that functionality is available via our Event Aggregator product.

    Please let me know how this goes for you.

    in reply to: Issues with Community Events Form #1274940
    Cliff
    Member

    500 errors would be a separate issue that is likely do to your server setup.

    We haven’t heard of others experiencing 500 errors.

    You can reference my first reply for our general troubleshooting steps.

    Again, sorry your site is experiencing these issues.

    in reply to: Mapping calendar imports to event category #1274937
    Cliff
    Member

    Yes, Event Aggregator (EA) can do this!

    Last but not least, we have a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

    I hope this info helps. Let me know if you have any follow-up questions.

    Cliff
    Member

    Hi, Matt.

    Community Events (CE) enables your site visitors (anonymous if allowed, otherwise just users with WordPress accounts).

    You can control some user level permission settings. Please check out CE’s settings KB article.

    Last but not least, we have a pretty great <u>Refund Policy</u> so you can buy one or many of our add-ons and thoroughly test them.

    I hope this info helps. Let me know if you have any follow-up questions.

    Cliff
    Member

    Hi. Thanks for sharing your desired use cases.

    1. This may help but isn’t quite as polished as you’re probably wanting. You could possibly use a third-party plugin to work with the tribe_organizer custom post type.
    2. We do not have integrations with any membership plugins.
    3. Filter Bar automatically makes available the Cities from Events assigned to a Venue that has location information. You can see it as an option in the first screenshot at https://theeventscalendar.com/knowledgebase/configuring-filter-bar/. This KB article may also be of interest.

    As far as specific example sites, all I’m aware of is our Showcase.

    If you’re interested in purchasing Filter Bar, we have a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

    I hope this info helps. Let me know if you have any follow-up questions.

    in reply to: Import anything other than Eventbrite not working #1274874
    Cliff
    Member

    Hi, Michael.

    Sorry you’re experiencing this.

    To be clear, there isn’t anything separate to install for Event Aggregator (EA). You simply need to insert your License Key at wp-admin > Events > Settings > Licenses tab to activate it.

    If doing that doesn’t solve it for you, you might see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

    If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

    Cliff
    Member

    Hi, Peter.

    I tried that link in the Preview and it worked for me: https://cl.ly/2g131S223i0y

    It could have been a quick hiccup in the Event Aggregator service/server. I’d suggest re-trying it… if it just doesn’t work for you, I’d suggest following these recommended troubleshooting steps for your own site:

    There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

    Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

    If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

    If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

    Then, please share your System Information (while in Testing for Conflicts Mode). That will give me a lot of extra information to help diagnose the problem.

    You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

    Let us know what you find out.

    Thanks.

    in reply to: Google Events displaying inaccurate information #1274863
    Cliff
    Member

    Nina, I didn’t see any examples come through… Please try again.

Viewing 15 posts - 4,216 through 4,230 (of 10,686 total)