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- This topic has 3 replies, 2 voices, and was last updated 6 years, 10 months ago by Peter.
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April 25, 2017 at 7:34 am #1274041PeterParticipant
Hello,
I’m trying to import an ical event and I’m receiving this error message: There was an error fetching the results from your import: Unknown service messageHere is the ical link: https://foundation.pcma.org/events?ical
I tried both the ical and Google Calendar links to no avail. Any help would be greatly appreciated!
Also, is there an ETA for when the Holistic Event Imports will be ready? Currently the images, excerpts, and various meta aren’t making it over 🙁
Thanks!
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Reporting the same issue as: https://theeventscalendar.com/support/forums/topic/error-fetching-the-results-from-your-import-unknown-service-message/April 26, 2017 at 12:16 pm #1274866CliffMemberHi, Peter.
I tried that link in the Preview and it worked for me: https://cl.ly/2g131S223i0y
It could have been a quick hiccup in the Event Aggregator service/server. I’d suggest re-trying it… if it just doesn’t work for you, I’d suggest following these recommended troubleshooting steps for your own site:
There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?
- Downloads / Version Numbers
- License Keys
- TEC Automatic Updates
- or TEC Manual Updates
- WordPress core updates
Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.
If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.
If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.
Then, please share your System Information (while in Testing for Conflicts Mode). That will give me a lot of extra information to help diagnose the problem.
You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)
Let us know what you find out.
Thanks.
May 18, 2017 at 9:35 am #1285658Support DroidKeymasterHey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.
Thanks so much!
The Events Calendar Support Team -
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