[Victor]

Hi There!

Just wanted to share with you that a new release of our plugins is out, including a fix for the tickets start/end sale dates not respecting the event timezone.

Find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-of-30-september-2018/

We apologize for the delay and appreciate your patience while we worked on this.

As always, we suggest to setup a dev/staging site so you can make all plugin updates without disrupting the live site.

Best,
Victor

[Victor]

Hi There!

Just wanted to share with you that a new release of our plugins is out, including a fix for this issue 🙂

Find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-of-30-september-2018/

We apologize for the delay and appreciate your patience while we worked on this.

As always, we suggest to setup a dev/staging site so you can make all plugin updates without disrupting the live site.

Please update the plugins and let us know if the fix works for your site.

Best,
Victor

[Victor]

Hi There!

Just wanted to share with you that a new release of our plugins is out, including a fix for this issue 🙂

Find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-of-30-september-2018/

We apologize for the delay and appreciate your patience while we worked on this.

As always, we suggest to setup a dev/staging site so you can make all plugin updates without disrupting the live site.

Please update the plugins and let us know if the fix works for your site.

Best,
Victor

[Victor]

Hi Hans-Gerd!

Just wanted to share with you that a new release of our plugins is out, including a fix for this issue 🙂

Find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-of-30-september-2018/

We apologize for the delay and appreciate your patience while we worked on this.

As always, we suggest to setup a dev/staging site so you can make all plugin updates without disrupting the live site.

Please update the plugins and let us know if the fix works for your site.

Best,
Victor

[Victor]

Hi There!

Just wanted to share with you that a new release of our plugins is out, including a fix for this issue 🙂

Find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-of-30-september-2018/

We apologize for the delay and appreciate your patience while we worked on this.

As always, we suggest to setup a dev/staging site so you can make all plugin updates without disrupting the live site.

Please update the plugins and let us know if the fix works for your site.

Best,
Victor

[Victor]

Hi Zach!

Just wanted to share with you that a new release of our plugins is out, including a fix for this issue 🙂

Find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-of-30-september-2018/

We apologize for the delay and appreciate your patience while we worked on this.

As always, we suggest to setup a dev/staging site so you can make all plugin updates without disrupting the live site.

Please update the plugins and let us know if the fix works for your site.

Best,
Victor

[Victor]

Hi Jacob!

Thanks for getting in touch with us! That seems like an interesting customization.

First, please let me note that we are fairly limited in how much support we can give for custom development questions like that.

That said, we always like helping out and at least point users into the right direction as much possible.

The attendee information for a ticket is stored in a cookie throughout the cart and payment process. You can find the code that handles this in /wp-content/plugins/event-tickets/plus/src/Tribe/Meta.php

I hope that helps. Let me know if any follow up questions.

Best,
Victor

[Victor]

Hi Thierry,

Thanks for letting us know about that.

If the number changes by manually checking-in your attendees, then it means there is probably a problem when you are scanning the tickets QR codes. I’ve just tried on my end and the scanning works fine using our Event Tickets Plus App. Are you using our Event Tickets Plus App to scan your tickets? If so, do you get the successful scan message when scanning the tickets?

As a reference, let me share the following article that you should take into account to scan your tickets > https://theeventscalendar.com/knowledgebase/using-qr-codes-event-tickets-plus/

Please also follow the testing for conflicts guide to make sure you are not dealing with a plugin/theme conflict.

Thanks,
Victor

[Victor]

Hi Peter!

Thanks for getting in touch with us!

Let me try to help you with that.

Try using the following CSS snippet:

.tribe-mini-calendar span.tribe-mini-calendar-no-event {
padding: 0;
}

Does it work for you?

Best,
Victor

[Victor]

Hi Justin!

Thanks for getting in touch with us!

First, please let me note that we are fairly limited in how much support we can give for custom development questions like that.

That said, we always like helping out and at least point users into the right direction as much possible.

There is an action called ‘tribe_tickets_rsvp_before_order_processing’ that is triggered before the attendees are generated. You can find it in > https://github.com/moderntribe/event-tickets/blob/master/src/Tribe/RSVP.php#L525

I hope that helps. Let me know if any follow up questions.

Best,
Victor

[Victor]

Hi Thierry!

Thanks for getting in touch with us!

We apologize for a bit of delay in getting back to you. We are dealing with a high volume of threads at the moment and we are slowly getting back to normal response times.

Let me help you with each of your problems:

1 when i scan a ticket the attendees number don’t change

This seems strange, are you able to see checked-in attendees in the list? What happens if you check-in one attendee through the admin page? Does it change the number?

2 The total of the sales don’t change ( ZERO)

Are you selling tickets using WooCommerce? If so, are you able to see the ticket orders in WP-Admin > WooCommerce > Orders page? If so, what is the order status for those orders?

3 i have 6 tickets for 7 sales . Is it normal ?

Yes, it’s possible to have 6 tickets for 7 sales if you have manually deleted one of the tickets or depending on your WooCommerce Specific Settings for your tickets > https://theeventscalendar.com/knowledgebase/woocommerce-specific-ticket-settings/

I can see that you are using several plugins, so I’d recommend you go through our testing for conflicts guide to make sure you are not dealing with a theme or plugin conflict of some sort.

I’d suggest to setup a dev/staging site so you can test things out without disrupting the live site. Once on your staging site, try creating an event with some tickets and perform some test purchases with only our plugins activated and WooCommerce to see if there’s any difference.

Let us know how it goes.

Best,
Victor

[Victor]

Hi Dave,

First, please let me note that we are fairly limited in how much support we can give for custom development questions like that.

That said, we always like helping out and at least point users into the right direction as much possible.

I recommend you take a look at our themer’s guide as a starting point. The template that renders the categories for the community submission form is the taxonomy.php template file that is located at /wp-content/plugins/the-events-calendar-community-events/src/views/community/modules/

I hope that helps. If you need further help with this, you may want to search for a suited developer > https://theeventscalendar.com/knowledgebase/custom-development/

Best,
Victor

[Victor]

Hi Steven!

Thanks for getting in touch with us! Let me try to help you out with your questions.

First, let me share with you the following CSS snippet you can try that will add some styles to the month view that will make it more print friendly:

https://gist.github.com/cliffordp/edec7dff1e2d92333682759d0b8de7de

In regards to the members only calendar, we have a pretty good article that gives an overview of two other ways you can achieve that > https://theeventscalendar.com/knowledgebase/making-members-calendar/

As for the default values of “Show Google Map”, “Show Google Maps Link” and “Allow comments” options, there is no built-in setting to modify it. It may be possible but would require some custom coding.

Then can I create templates for example for ‘certain’ staff to be able to only add events with pre checked off events categories?

This is also not possible out of the box with our plugins. Again, it’s possible you could achieve that with some customization.

I hope that helps. Let me know if any follow up questions.

Best,
Victor

[Victor]

Hi Steven,

Thanks for sending over the screenshot.

That seems to be the issue here. It looks like you have 152 ignored events, which are most likely to be the missing events you are talking about. You can learn more about ignored events in the following article > https://theeventscalendar.com/knowledgebase/ignored-events/

The strange thing there is that you are not able to see those ignored events. Ignored events won’t show up in the frontend of your site, but you should still be able to access them through the WP Admin. What happens if you click on the “Ignored (152)” link? Does it show the events?

If it doesn’t then it may be a plugin or theme conflict, for which I recommend you go through the testing for conflicts guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

I can see there is a non-default post status (Cornerstone content), which may be coming from another plugin and could be conflicting with the ignored events.

Please let us know about that.

Thanks,
Victor

[Victor]

Hi,

Some improvements have been made in our latest release of Events Calendar PRO 4.4.32. However, I’ve just checked the bug report and we are going to ship some other changes in our upcoming release this week that should fix the issue you are having.

However, it is possible that the issue you were experiencing is fixed with Events Calendar PRO 4.4.32 so please try updating to our latest versions of our plugins and see if re-saving the event works for you.

We will notify you once the additional fixes have been shipped.

Best,
Victor

[Author]

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