total amount error after a scan
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We apologize for a bit of delay in getting back to you. We are dealing with a high volume of threads at the moment and we are slowly getting back to normal response times.
Let me help you with each of your problems:
1 when i scan a ticket the attendees number don’t change
This seems strange, are you able to see checked-in attendees in the list? What happens if you check-in one attendee through the admin page? Does it change the number?
2 The total of the sales don’t change ( ZERO)
Are you selling tickets using WooCommerce? If so, are you able to see the ticket orders in WP-Admin > WooCommerce > Orders page? If so, what is the order status for those orders?
3 i have 6 tickets for 7 sales . Is it normal ?
Yes, it’s possible to have 6 tickets for 7 sales if you have manually deleted one of the tickets or depending on your WooCommerce Specific Settings for your tickets > https://theeventscalendar.com/knowledgebase/woocommerce-specific-ticket-settings/
I can see that you are using several plugins, so I’d recommend you go through our testing for conflicts guide to make sure you are not dealing with a theme or plugin conflict of some sort.
I’d suggest to setup a dev/staging site so you can test things out without disrupting the live site. Once on your staging site, try creating an event with some tickets and perform some test purchases with only our plugins activated and WooCommerce to see if there’s any difference.
Let us know how it goes.
Thanks for letting us know about that.
If the number changes by manually checking-in your attendees, then it means there is probably a problem when you are scanning the tickets QR codes. I’ve just tried on my end and the scanning works fine using our Event Tickets Plus App. Are you using our Event Tickets Plus App to scan your tickets? If so, do you get the successful scan message when scanning the tickets?
As a reference, let me share the following article that you should take into account to scan your tickets > https://theeventscalendar.com/knowledgebase/using-qr-codes-event-tickets-plus/
Please also follow the testing for conflicts guide to make sure you are not dealing with a plugin/theme conflict.
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