[Victor]

Hello Miffi!

Thanks for reaching out to us! Let me help you with that issue.

From your system settings I can confirm that the amount of events per day to show in the month view is set to 4 like you say. So that seems to be ok. But bear in mind, this setting will only change the number of events to show in a day but only for the month view and no other views.

The number of events to show when in list view can be set by going to Events > Settings > General tab and changing the Number of events to show per page field.

I tried searching for the event ‘Guru Puja’ but could not find the event for August 2. Could you please see if it’s one of the recurring instances for the Guru Puja event and share that link with us?

Thanks,
Victor

[Victor]

Hello Carlas!

Thanks for reaching out to us! 🙂

I’m sorry you are having that issue. Let me help you with that.

I’m mostly sure that could be a theme conflict, so could you please try switching to a default theme like Twenty Seventeen and see if any difference?

If so, then you could send us a link to where you are seeing that issue and we’ll take a closer inspection to see what might be wrong with it.

Let us know about it.

Thanks,
Victor

[Victor]

Hello Kees!

Thanks for reaching out to us! 🙂

Unfortunately, there is no built in functionality to achieve what you are looking for.

I did found a related idea posted in our user voice here > https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/6264920-email-function-if-event-is-changed-or-cancelled that is already planned to be included in a future feature release.

We can’t commit to a date for this, but you can vote for it and be updated regarding the status of it.

As an approach to finding a workaround for this, you can download a CSV list of attendees and then use it to import to a mailing service like Mailpoet. You can learn more about managing your orders and attendees here > https://theeventscalendar.com/knowledgebase/managing-your-orders-and-attendees/

I hope that helps! Let me know if you have other questions.

Best,
Victor

[Victor]

Hello Chris!

Thanks for getting in touch with us!

First, let me note that it may take us 24 to 48 hours during the week to respond to a post as we state here > https://theeventscalendar.com/knowledgebase/what-support-is-provided-for-license-holders/. It’s generally significantly faster than that, but we’ve been having a higher demand in our forums for the last days.

Let me help you with troubleshooting your issue.

I’m not really sure where those date filters are from? Could you please share a link to the page where you are experiencing the error? This way we can see for ourselves and perhaps spot the problem from there.

Also, to narrow the problem down, could you please go through the complete steps in this guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ and let us know what you you find in the process?

Thanks,
Victor

[Victor]

Hello Jim!

Thanks for getting in touch with us!

First, I wanted to apologise for a bit of a delay here. We’ve been having a higher demand in our forums the last days and it has caused some delays in our usual response times.

Now let me try to help you with those issues.

Are you having issues with all your Facebook imports or just some? Could you please share one of those Facebook URL’s you are experiencing the issue with?

Could you please go to Events > Help and check the status under Event Aggregator System Status ?

When I manually run the import, I get “Your import is currently in progress. Don’t worry, you can safely navigate away–the import will continue in the background.” but the yellow bar never moves.

Is the yellow bar still showing without moving? Could you please enable WP_DEBUG and WP_DEBUG_LOG ? This will create a debug.log file inside the /wp-content directory.

After that, try manually running one of those imports, so that in case there is an error, it will be saved into the debug.log file. Please share that log file with us.

As a side note, we’ve already been getting some other users report similar issues with the Event Aggregator service and we are actively working towards finding a solution. Some of this issues are hard to reproduce them on our own side, so we ask for a bit of patience while we work on this.

Thanks,
Victor

 

[Victor]

Hello Chris!

Thanks for reaching out to us! 🙂

I’m not exactly sure what is the functionality you are referring to. Are you referring to the idea posted here > https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/3685663-recurring-event-support-for-tickets ? If so, then unfortunately that’s not something that will be available in the near future.

As a workaround what you could do is set up a virtual product (ticket) in WooCommerce (or your selected eCommerce platform) and provide the link to that product in every event description or meta. This might not be ideal but you might want to consider it for your specific scenario.

Regarding WooCredits, I’m not really familiar with it, but perhaps you could tell me what your were thinking as an approach to achieve what you are looking for with it. We can’t give support for customizations like this, but I’d be happy help as much possible and at least point you in the right direction.

I hope it helps!

Best,
Victor

[Victor]

Hola Antonio!

Muchas gracias por tomarte el tiempo de reportar esto!

Efectivamente puedo confirmarte que este es un bug que ya hemos solucionado, pero estará incluido en la próxima release the mantenimiento de esta semana.

He vinculado el reporte con esta conversación así que te notificaremos ni bien esté disponible la nueva versión.

Mientras tanto, si deseas puedes agregar el siguiente código CSS para ocultar la cantidad de tickets disponibles de la lista:

.tribe-events-event-cost .tribe-tickets-left {
display: none !important;
}

Te pido disculpas por el inconveniente y agradeceremos tener paciencia mientras tanto.

Gracias,
Victor

[Victor]

Super Glad it worked out Sarah! Thanks for following up to let me know about it.

I’ll close this now but feel free to open a new thread if anything comes up.

Cheers! 🙂
Victor

[Victor]

Hello Arthur!

Thanks for clearing that out!

A workaround for what you are looking for could be to create a WooCommerce product for the “Book this hotel for $100” and use the Cross-Sells feature that WC provides to suggest products when in the cart.

Another alternative could be to add that same product to the event by using the products shortcode.

Will this work for you? Let me know if you have other questions.

Best,
Victor

[Victor]

Hello Mircea!

Thanks for clearing that out.

Could you please try flushing your permalinks by going to Settings > Permalinks and click “Save changes” and see if it changes anything?

If there’s no difference, please try changing to “Post name” option as permalink structure and see if any changes. It might also be worth trying to use a basic WordPress .htaccess file.

In addition, we have a good article related to permalinks best practices that might be of help here > https://theeventscalendar.com/knowledgebase/permalinks-best-practices/

Let me know how that goes.

Best,
Victor

[Victor]

Hello Sarah!

Try using the following CSS snippet:

span.tribe-events-cost {
display: none;
}
.tribe-events-meta-group dt:nth-child(5) {
display: none;
}
dd.tribe-events-event-cost {
display:none;
}

You should place that in your theme’s styles.css file or you can also try using the WordPress customizer.

That did the work for me when I tried it in your site. Give it a test and let me know if it works for you.

Best,
Victor

[Victor]

Hello Arthur!

Thanks for getting in touch! Let me try to help you with that.

I’m not really sure I understand what you are trying to accomplish in the first place with the extra charge. Perhaps you can explain this with more details and I’d be happy to think of a solution for it.

Bear in mind that we can’t give support for custom development questions like this, but I’d be happy to help as much possible and at least point you in the right direction.

Let me know about it! 🙂

Thanks,
Victor

[Victor]

Hello Steve!

Thanks for reaching out to us! 🙂

It seems you are having performance issues, so let me help you with that.

We have a great article that will get you started on Performance Considerations you should know about. After that, if you decide to implement a caching system then you can move to these articles: Caching: What, when and how and Caching month view HTML in transients

Finally, there is a good article George put up here that groups a set of developer plugins. It’s a bit more technical than the others but will definitely be of help if you are into development.

I hope this gets your started on solving your issue, let me know how it goes and don’t hesitate to ask any other questions you might have.

Also, when coming back, please share with us your system info by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/. This way we can see if we find something wrong with your site from there.

Best,
Victor

[Victor]

Hello Sarah!

Thanks for reaching out to us! I’d be happy to help you with that.

Are you trying to hide the cost range from the link you sent? If so, could you please indicate which one of those you are trying to hide? I can see it showing under the event title and also under the event details.

Let me know about this and I will try to come up with a CSS snippet to hide them.

Thanks,
Victor

[Victor]

Hello Mark!

Thanks for reaching out to us and for using our plugins! 🙂

Let me help you troubleshoot that issue.

First, let me note that by default, events make use of the built in post tags. So, if you assign a tag to an event called “chemistry” you should be able to find that event if you go to the following URL: yoursite.com/tag/chemistry. You can learn more about it here > https://theeventscalendar.com/knowledgebase/event-tags/

That said, it seems strange to me that you are getting the following URL for your event tag: “http://minesdevdev2.wpengine.com/calendar/tag/chemistry/”

This could be related to a theme conflict, so could you please switch to a default theme like twenty seventeen and see if it changes anything? After switching the theme, please try refreshing your site’s permalink structure by going to the Settings > Permalinks and click “Save Changes”.

Also, when coming back, could you please share with us your system info by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/ ?

Let me know how that goes.

Thanks,
Victor

[Author]

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